Responsibilities and Expectations Key Responsibilities Conduct professional client conversations that build and sustain trust and credibility Discover key life events happening with clients to ensure bank products and services are meeting financial needs Recommend and provide accounts, loans, and services that match clients' financial needs Promote bank products and services within and outside the bank Proactively make referrals to bank partners that result in additional revenue to the bank Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production Adhere to operating procedures and protocols Demonstrate excellent customer service skills Behave in a manner to create a welcoming, engaging, professional environment for clients to experience Proactively resolve client issues in absence of or as directed by Bank Manager Respond to routine client inquiries and requests Perform teller duties as needed and process client transactions Approve transactions for other employees within your assigned authority limit Assist with bank opening and/or closing as directed Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position Actively work with clients to understand each client's normal account activity, as appropriate for this position Complete periodic compliance training To view full details and how to apply, please login or create a Job Seeker account