Jobs › Worcester, MA › Teller Supervisor bankHometown Teller Supervisor Worcester, MA Apply bankHometown is looking for a Teller Supervisor. Primary Accountabilities /

Responsibilities:

\~ Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers. Leadership and People Management \~ Effectively manage office in absence of Branch Manager and Assistant Branch Manager \~ Monitor teller differences and assists Branch Manager in instituting corrective action. \~ Supervise branch operations including working cash for branch, ATM balancing, proper cash limits, supplies, logs, and reports. \~ Support the Branch Manager\'s efforts to achieve SRB goals individually and as a team. \~ Coach the teller line on Sincere standards, Pride standards and Partner referrals. \~ Assist with annual performance evaluations. \~ Maintain a comprehensive understanding of the Bank\'s mission statement and core values across your team. \~ Support Bank initiatives both internally and externally to promote a positive Bank image and assist with the growth of the Bank. \~ Maintain a professional image and ensure standards are met for professional presentation by the teller staff. Operations and Compliance \~ Ensure compliance with the Federal and State laws as well as the Bank\'s policies and procedures. \~ Assist with the completion of required periodic audits, month end reports, and inventories in a timely manner. \~ Ensure completion of all required training by entire teller staff. \~ Assist in managing branch risk (i.e. Fraud, check initials, and check holds). \~ Ability to work in a constant state of alertness and in a safe manner. Platform/Desk Accountabilities /

Responsibilities:

\~ May open accounts and assist customers with their existing relationships. \~ Performs account maintenance and processes requests. \~ Demonstrates and maintains knowledge of Bank\'s products and services and uses this knowledge to offer solutions based on the customer\'s needs. \~ Maintains relationships and may initiate new ones. \~ Responds to customer inquiries and complaints in a timely and diplomatic manner (usually within 24 hours). \~ Remains current on market conditions regarding products, product updates, and new technologies through available resources. \~ May provide notary services for our customers.

Requirements:

\~ Maintains an understanding of the HFG mission statement and core values \~ Performs other similar duties as assigned or requested by the Branch Manager \~ Flexibility in scheduling is a must. Must be available to work Saturdays and extended hours. \~ Travel may be required \~ Ability to stand for long periods of time \~ Ability to lift up to 50 lbs \~ Strong communication skills, both written and oral \~ Excellent customer service skills \~ Ability to use computer systems and office equipment \~ Adheres to the Bank\'s dress code policy as found in the HFG employee handbook

Education and Experience:

\~ High School Diploma or equivalent required \~ Prior supervisory experience is required \~ Cash handling experience required \~ 2 or more year\'s teller experience preferred \~ High degree of quality customer service, leadership, interpersonal, and communication skills \~ Computer skills required \~ Knowledge of Microsoft products a plus \~ Ability to work in a fast paced environment \~ Fluency in a second language is a plus Active Filters Teller Supervisor Worcester, MA Clear All Apply