Teller - Edgewood

W Banking Feels Like Belonging At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co-workers and communities - helping to navigate life's little and big moments.

SUMMARY:

Under the general supervision of branch management, perform various teller duties involving receipt and payment of cash, identification of member needs and recommendation of appropriate credit union products and services to members. Provide a high quality of member service in a consistent, courteous and professional manner. Cross sell APGFCU products and services. Observe all safety and security policies, Teller Performance Standards and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES

Daily Teller Duties:

• Process a variety of member transactions accurately and efficiently in adnce to credit union policies and regulations such as cashing checks, processing deposits and withdrawals, bond redemption, loan payments, cash advances, transfers and issuing monetary instruments. Set up cash machines and supplies for daily operations.
• Professionally and courteously greet members and process member transactions in accordance with established credit union procedures and within cash and check authority limits.
• Enter member transactions into software applications and handle member transactions accurately and within defined limits of Teller Performance Standards to include:

Performance expectations.

Accuracy guidelines.

Check and transaction authority limits.

• Accurately perform transactions and balance daily activities including:

Verifying all work before disbursing to member and repeat transaction to member.

Reviewing transaction data to avoid posting inaccurate transactions.

Use system in and out cash calculator to record transactions.

Communicating questions or problems experienced to supervisor in a timely manner.

Adhering to operational policies and procedures.

• Perform teller and branch settlement activities including:

Process night deposit transactions in accordance with established procedures.

Verify cash drawer, organize work and complete appropriate tracking logs.

Reconcile fee and transaction entries and participate in branch end of day settlement process. Assist in ATM settlement.

• Protect member sensitive information and identify potential elder abuse, counterfeit bills, fraudulent checks and other scams.

Sales Expectations:

• Develop and maintain current knowledge of credit union products and services and refer member to appropriate products, services, and/or credit union department or individual as appropriate for member interaction.
• Meet performance expectations measured outlined in our Teller Performance Standards.

Other:

• Perform other similar or related duties, as directed.
• Must have a flexible schedule, be able to work Saturday hours and travel to other branch locations.

Additional:

Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).

QUALIFICATIONS

Education:

High School Diploma or equivalent.

Experience:

Minimum six months customer service required; six months of cash handling preferred.

Knowledge, Skills and Abilities:

Knowledge of financial institution procedures preferred, basic principles of debits and credits, personal computer and software applications, and business office equipment, commercial mathematics ...For full information see follow application link. APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status. Please use the attached link to view the EEO law poster http://www1.eeoc.gov/employers/poster.cfm