Provides exemplary service to members by performing a wide range of transactional duties in a friendly, effective, and efficient manner. Tellers provide members with answers to their questions and complete transactions and related documentation for deposits, withdrawals, loan payments, transfers and other services available. Educate members on Minnco's product that may offer the best solutions to the member's needs.
Essential Duties and Responsibilities:
Welcomes members and potential members by warmly greeting each person in a professional, timely and courteous manner and assists in answering member questions Performs routine member transactions to include the below with a high degree of accuracy, including verifying correct member and account Receive share drafts/checks and cash for deposit to accounts according to Minnco's Check Cashing and Hold policy, verify amounts, examine share drafts/checks for proper endorsement, enter deposits into computer records, and issue receipt of deposit. Cash share drafts/checks and process withdrawals according to Minnco's Check Cashing and Holds policy, verify amounts, examine share drafts/ checks for proper endorsement, and enter deposits into the correct computer record, issue receipt. Receive mortgage, consumer loan, and other payments, and ensure the payments match balances due. Enter payments and generate correct receipt. Provide other types of transactions as needed; money orders, Credit Union drafts, HSA transactions, IRA deposits, assist with mail and more. Manage teller drawer efficiently during shift, including balancing two times during shift and at the end of shift. Research and resolve discrepancies and report any discrepancies to supervisor as necessary. Ensure that the teller station is properly stocked with forms, supplies, brochures, etc. During down time, proactively roll coin, stuff envelopes, shred, do mail transactions, etc. Educate members on Minnco's offered products and services to offer the best solutions to fit their needs Leadership and Professionalism Maintain and uphold Minnco's Core Values in all work Ability to act with integrity and professionalism while maintaining confidentiality and objectivity Maintain a professional image of Minnco by keeping a clean and neat workspace, wearing proper attire and greeting with a smile Required Qualifications High School Diploma or equivalent Excellent communication skills Ability to gather and analyze data to solve issues such as cash discrepancies Accuracy in computation Knowledge of basic bookkeeping principles and mathematical skills Ability to prioritize and make on-the-spot decisions regarding member transactions, weighing member satisfaction issues with the Credit Union's exposure to loss and fraud Desired Qualifications Previous cash handling experience/customer service experience Knowledge of various federal regulations that impact the teller role Previous teller experience
Environment and Physical Demands:
The majority of work will require sitting/standing while using the computer, and participating in meetings (in person, while on the phone, or online). Using finger dexterity for typing on the keyboard plus reading and viewing computer monitor. Work Location Employee will work in an office setting with low noise level, full-time Monday thru Friday between the hours of 8am and 6pm. Rotating Saturday work during business hours or 9am to 2pm is also required. Our Company Since 1935, Minnco Credit Union has provided the people of East Central Minnesota with quality financial products and services at the lowest possible cost. Having grown to more than 30,000 members, Minnco Credit Union is preserving its rich tradition by continuing to provide our members with new, convenient products and services to meet the demands of today's hectic lifestyles. Our Core Values The acronym STRIVE encompasses our core values of Strength, Trust, Respect, Integrity, Value, and Engagement. At Minnco, we are committed to providing these values to both our members and employees, and therefore STRIVE to fulfill these principles every day. Benefits Offered High Deductible Health Plan at low cost to employees, with a $2000 employer contribution to your eligible HSA account. Flexible Spending Accounts Dental Life Insurance, Long Term Disability and AD&D for Full-time 40-hour employees Long Term Disability insurance which pays 60% of salary after 90 days Retirement Benefits Generous PTO Benefit Employee Assistance Program MN Paid Family and Medical Leave This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of Minnco Credit Union. Complies with the Bank Secrecy Act/Anit-Money Laundering/CIP (U.S. Patriot Act), privacy procedures and policies. Minnco Credit Union does not discriminate based on race, sex, color, religion, ago, nationality, origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
