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PART TIME VIDEO TELLER
Job
Stockman Bank
Billings, MT (In Person)
Part-Time
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Job Description
Position General Responsibilities:
This is an in-office position where the employee would be responsible for assisting customers through on-screen video experiences using Video Teller Machines (ATMs typically located in our drive-thru locations that have additional video capabilities). This position must be able to proactively engage in professional, positive and productive communication with customer who are utilizing Video Teller Machines at branch and remote locations. This position will perform teller-like duties (see below for specifics) with some differences and will assist with administrative functions as assigned. Weekend schedule, approximately 9-25 hours per week, with optional additional hours M-F when available.Basic Qualifications:
High School Diploma or GED equivalentStrong commitment to providing exceptional customer serviceProficient in ten-key skills and computer experienceAttention to detail to process transactions with efficiency and accuracyPreferred Qualifications:
Previous teller, customer service, or other banking experience Previous experience with banking and/or teller softwareDimension of Job:
This position is responsible for consistent customer contact via video and providing broad-based banking assistance. The Video/ITM Teller is responsible for following bank regulations and procedures while maintaining protection of the banks assets. Must possess a clear understanding of banking operations, guidelines, and products. No previous experience is required; however, pay will depend on experience.Position Specific Responsibilities, Duties and Competencies:
Operational/Transactional FunctionsBeing comfortable on video assisting customer at remote locations- Must be able to provide step by step guidance of transactions to customersProvide professional service by greeting customers with a smile while serving the public at multiple locations across Montana including but not limited to:Properly identifying customer as outlined in procedures,Processing deposits to checking and savings accounts,Monitoring deposit amounts and examining documents for negotiabilityProviding other transactions which may include account balance inquires, cashing checks, processing payments, and other account related transactionsQuickly, accurately, and efficiently process all transactions through Video Teller ProgramResponsible for proper item storage and protection of customer informationAdhere to Video/ITM Teller dress code Other duties as assignedSecurity/Cash ControlsSafeguard customer information and negotiable instruments to according to bank proceduresThis is not a cash handling role Sales/Public RelationsPromote the improvement of Stockman Bank through quality customer service, promotion of products, professionalism in conduct and diligent work ethicGreets all customers pleasantly and make them feel welcome and comfortableEffectively handle customer questions and problems and escalations as neededEffectively listening and observing skills to help identify and resolve customer needsFunction in proper office setting with proper attire/appearance for video component of the positionSpot sales opportunities and refer business consistently, cross-sell other bank services whenever opportunity arisesKeep up to date on pricing and productsRelay customer comments and/or complaints to the Video/ITM SupervisorFor full description, which includes physical mental demands please see attachment.