CUSTOMER SERVICE REPRESENTATIVE/TELLER

Position General Responsibilities:

Responsible for extensive customer contact that includes processing customer transactions and sales of additional Bank products while maintaining protection of Bank assets. This position is the front line with regard to New Accounts and Customer Service. It requires extensive product knowledge to support frequent customer contact in the development of new business through the servicing of requests, calling on existing customers, identification and calling on potential customers and representing the Bank in community activities.

Employees Supervised:

NoneEducation, Experience and Certification RequirementsNote:

Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.

Basic Qualifications:

1. High School diploma or equivalency. 2. Good interpersonal/team skills with ability to develop effective working relationships. 3. Strong commitment to providing exceptional customer service. 4. Previous personal/computer experience. 5. Ten key proficiency

Dimension of Job:

This position is responsible for extensive customer contact providing broad-based banking products. In addition to handling customer transactions, the Teller will make recommendations of additional products and referrals to the customers as well as leads to the Bank officer. The Teller is also responsible for following banking regulations and procedures while maintaining protection of the Bank assets. Must maintain extensive knowledge of products, services, marketing plans and regulations, will cross-sell other Bank services and relay customer comments to the Teller Supervisor while preparing and ensuring completion of paperwork relating to multiple customer sales and service. For full description, which includes physical mental demands please see attachment.