Teller Supervisor/Branch Operations Manager/Branch Manager/City Executive Indirectly Reports To:
Area Operations Manager/City Executive Reports To This Position:
None FLSA Status:
Non-Exempt Role Summary:
Perform paying and receiving function for Bank clients according to Southern Bank service standards, while meeting or exceeding Bank transaction standards, procedures and policy guidelines. Also responsible for identifying customer need opportunities for Bank service offerings, and referring clients to appropriate specialist personnel. Specific Job Functions (Duties/Responsibilities) : Manage paying and receiving function per Bank policy and assigned limits. Accept deposits, loan payments, process negotiable items of various types, and disburse funds from accounts. Represent Bank to customers and non-customers in a friendly, courteous and professional manner, and provide prompt, efficient and accurate service. Possess conversational knowledge of all Bank services and products. Able to identify and discuss product or service opportunities/needs with customers, and refer to appropriate personnel. Stay current on policy and procedural issues and adhere to Bank policy for all transactions and/or seek appropriate approval for any exceptions. Manage and maintain Bank security, cash controls and cash level limits per Bank policy. Review negotiable items for counterfeit/fraud. Verify coin and currency for distribution. May issue Cashier's Checks, Gift cards, or process stop payments or Cash Advances. May contact other departments/branches for information to help customers. May process night deposit bags, maintain ATM, and other related paying and receiving duties, in addition to managing personal teller window.
JOB REQUIREMENTS
Knowledge/Skills/Abilities Required :
Knowledgeable and proficient in paying and receiving role. Ability to identify and process paying and receiving transactions per Southern Bank policy. Knowledge of all Southern Bank deposit, checking, and consumer products. Working knowledge of all role appropriate regulations and policies. Referral and Customer Service Skills - knowledge of Bank products and services, sufficient to identify and discuss customer and prospect needs, and/or refer qualified business opportunities. Ability to perform basic math and operate Bank's teller platform program. Ability to work in a high speed environment while concentrating on transaction details. Ability to work and get along well with others. Ability to remain calm and pleasant at all times, and if possible be a calming influence. Focus/desire to provide excellent customer service. Ability to adhere to procedures and policies to ensure operational efficiency and regulatory compliance. Good role model - exhibit personal financial responsibility. Present a professional, business-like manner and appearance. Ability to stand at teller window, converse with customers, manage paper items accepted and disbursed and move/retrieve coin and currency between teller window and vault.
Education/Experience Requirements :
High School degree or GED. Six months previous cash handling experience required. Proven ability to be both personable and detailed. Capable user of Southern Bank computer systems and technology.
