Job Title:

Teller Department:

Operations Reports To:

Teller Supervisor and/or Branch Manager Summary The Teller is responsible for providing exceptional customer service while accurately processing a variety of financial transactions. This position serves as a frontline representative of the bank by assisting customers with deposits, withdrawals, payments, and general account services while maintaining compliance with bank policies and procedures. Essential Duties and Responsibilities Receive checks, cash, and negotiable instruments for deposit; verify amounts and proper endorsements. Cash checks and disburse funds after verifying customer signatures, account balances, and transaction eligibility. Process customer transactions accurately through the bank's operating systems and provide transaction receipts. Place holds on accounts for uncollected funds in accordance with bank policies and regulatory requirements. Order, receive, and count daily cash shipments and currency supplies. Balance cash drawer, currency, and coin daily and reconcile totals with system records. Process and balance ATM and night depository transactions. Accept and process loan payments. Prepare and process customer cash change orders. Accept, verify, and process large coin deposits. Redeem and process savings bond transactions. Receive and process stop payment requests. Prepare and process account closing transactions. Explain, promote, and refer bank products and services, including cashier's checks, savings bonds, and other banking solutions. Prepare and verify wire transfer documentation for accuracy and completeness. Maintain confidentiality of customer information and bank records. Adhere to all bank policies, procedures, and regulatory guidelines. Education and Experience High school diploma or GED required. Previous cash handling or customer service experience preferred. Ability to work independently and manage responsibilities efficiently. Strong attention to detail, accuracy, and follow-through. Basic math proficiency, including simple percentage calculations. Basic computer and data entry skills. Strong verbal and interpersonal communication skills. Spanish-speaking ability preferred but not required. Schedule Considerations Possible work schedule may include: Monday through

Friday:

8:00 AM - 6:00

PM Saturday:

9:00 AM - 12:00 PM