Division:

Retail Banking\n

Department:

Various - Branch Network\nReports to: Branch Manager\n

Status:

Non-Exempt\n

Grade:

7\n

Salary Range:

$20.50 - $32.12\nActual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.\n

Location:

Queensbury, NY Purpose/Objective:

The Teller Supervisor serves as a key member of the branch leadership team to drive branch growth by supervising the teller line, directing daily operations, and developing team members to deepen relationships and ensure exceptional customer experience. Provide operational expertise, ensure compliance with all bank policies, procedures, and regulatory requirements. Mentor and coach to colleagues in areas of performance, product knowledge, and customer experience process.

Key Accountabilities:

Teller Line Supervision & Operations Assist in building and managing a sales culture to achieve branch goals and bank-wide initiatives.\nMaintain cash drawer and vault responsibilities; ensure proper balancing and timely delivery of work to appropriate departments.\nOversee daily procedures, including audit processes, compliance, and record-keeping for teller line and ATM operations.\nResolve complex transactions, errors, and client requests; assist with problem resolution for employees and customers.\nParticipate in hiring and performance management in collaboration with branch management. Customer Relationship Management Provide an outstanding customer experience at all points of contact. Engage customers and prospects, build rapport, and proactively develop new relationships while retaining and expanding existing ones.\nAdvise customers on product selection, identify financial needs, and deliver tailored solutions including deposit, lending, and business partner referrals.\nEducate and assist customers with digital banking services and recommend convenient banking options.\nHandle complex customer issues, explain bank policies and procedures, and resolve service concerns.\nParticipate in outbound calling campaigns, branch initiatives and community involvement to develop new business. Branch Operations & Compliance Assist in managing daily branch operations, including opening/closing, security, audit, and compliance procedures.\nEnsure compliance with all banking regulations, policies and procedures, including BSA/AML.\nOversee branch audit processes and review various branch reports.\nTrain staff on regulatory changes, risk management, and best practices.\nFollow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.\nAct as a deterrent to robbery and fraud by adhering to procedures.

Education:

High school diploma or equivalent required; banking courses preferred.\nOne to two years of senior teller or teller supervisor experience preferred.

Experience:

Proven results in a goal-oriented sales or customer service environment.\nSupervisory experience with demonstrated ability to provide direction and support.\nStrong communication, interpersonal, and organizational skills.\nBasic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).\nAbility to analyze situations, solve complex issues, and prioritize workflow.\nAbility to work flexible hours, including Saturdays and occasional travel to branch locations.\nCommitment to upholding ethical standards and compliance with all banking laws and regulations.\nCash handling experience preferred.\nNotary or other licensing as required.

Skills & Knowledge:

Superior customer service and relationship building skills.\nStrong communication and interpersonal skills.\nAbility to work in a flexible, cross-trained environment.\nStrong coaching and mentoring skills required.\nAbility to prioritize workflow, multi-task, and meet deadlines.\nEnthusiastic, goal-oriented, and customer-focused.\nAbility to analyze situations and solve complex issues.

Behavioral Expectations:

Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank's core values. The Core Four are the guiding principles that illustrate what we stand for at Beacon Bank and how we serve our clients, colleagues and communities. Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. 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