DESCRIPTION

Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.

ESSENTIAL FUNCTIONS

Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals\nAssist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services.\nActively engage with and greet customers and take ownership to resolve any customer issues or concerns\nBalance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed\nDeliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications.\nExceptional delivery of our 5 Culture Promises\nComplete educational training as assigned and self-educate using bank designed programs and applications\nHave general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings\nKnowledge and adherence to all security and dual control processes\nResponsible to participate in branch opening and closing tasks as needed\nProtect the bank from unnecessary risk by following compliance, risk, and operational procedures\nWork as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed\nWork evening hours and weekends as scheduled, assigned, or necessary\nEnsure compliance with Northwest's policies and procedures, and Federal/State regulations\nNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency\nWork as part of a team\nWork with on-site equipment

KNOWLEDGE, SKILLS, & ABILITIES

Ability to establish effective working relationships among team members and participate in solving problems and making decisions\nAbility to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written\nAbility to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information\nAbility to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information\nAbility to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas\nKnowledge of computers and the Teller System

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

High School Diploma or equivalent preferred

Work Experience:

Customer service experience preferred\nCash handling experience preferred\nBanking and/or retail experience preferred All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position! Northwest is an equal opportunity employer. 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