Teller I

Description:

Reports to:

Branch Manager Supervises:

N/A Salary Grade:

11

Summary:

The Teller I serves as the face of the bank to customers and is responsible for performing a variety of duties related to customer transactions including providing superior customer service, preparing and maintaining various reports and records; and, promoting institution services.

Essential Functions & Responsibilities:

Promptly acknowledges customers and maintains a friendly and courteous disposition; ensures that customers are satisfied with all transaction requests; maintains a professional image - by both phone and in person. Listens to customers' needs and recommends appropriate banking products or services to meet their financial goals. Processes various financial transactions accurately and efficiently, including deposits, withdrawals, transfers and loan payments. Answers basic customer inquiries regarding service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Verifies customer identification and ensures compliance with bank policies and procedures. Balances drawer daily and maintains an accurate record of all transactions. Participates in promotional activities and campaigns to promote bank products and services. Participates in and promotes teamwork within the branch as well as bank-wide. Familiarizes customers with available banking tools meant to aid in banking efficiency, including telephone and internet banking, ATM banking and the mobile app. Adheres to all bank policies, procedures and regulatory requirements. Reports suspicious activities or potential security breaches to management. Completes annual required training within communicated timeframes. Performs other duties as required or requested.

Requirements:

Education & Experience:

High school diploma or equivalent; some college coursework or degree in finance or related field is a plus. Previous customer service and cash handling preferred. Strong interpersonal and communication skills. Ability to multitask, prioritize tasks and work in a fast-paced environment. Proficiency in Microsoft Outlook and Adobe. Ability to maintain confidentiality; handle sensitive information with discretion.

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office Setting. Adequate vision for significant amount of computer work. Required to stand, walk and sit; talk and hear (both in person and by telephone); repetitive use of hands and fingers to handle or feel objects or controls; reach with hands and arms. Occasional lifting.