Role:

Digital Tellers build relationships with our members and provide delivery of transactions through the interactive teller machine (ITM) network. Digital Tellers will explore member's needs and provide information about Azura's products and services. Digital Tellers are responsible for quickly and efficiently processing all requests received through the iTM channel, and continually look for opportunities to refer products that will be beneficial.

Duties:

Provides superior service by answering all inbound iTM calls and prompt handling of all financial transactions, inquires, and service requests in a professional and efficient manner. Performs teller functions and transactions with accuracy and attention to detail. Identifies potential product or service needs, provides education on our products and services, assists with usage of new iTM technology. Utilizes listening and questioning skills that support effective video communication. Uses effective problem solving to research and resolve member service issues promptly and efficiently. Has the ability to meet established personal and team goals in performance, quality, efficiency, and speed.

Qualifications:

One to three years of similar or related experience. Strong communication skills both verbal and written. High attention to detail. Proven customer service skills. Versed in using PCs and office equipment. Basic math skills. Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status. Azura participates in E-Verify and, upon being hired, will provide the federal government with your form-I9 information to confirm that you are authorized to work in the USA. If you are interested in the position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed.

Job Type:

Full-time Pay:

From $20.79 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Vision insurance Volunteer time off Ability to

Relocate:

Topeka, KS 66605: Relocate before starting work (Required)

Work Location:

Hybrid remote in Topeka, KS 66605