Essential Duties and Responsibilities:

Responsible for offering Credit Union products and services to current and potential members. Credit Union services are to be promoted using the \"member benefit-based approach.\" Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies. Represents the Credit Union professionally and courteously to members and potential members. Provides prompt, efficient, accurate, and friendly service in processing transactions. Is responsible for referring, selling, and cross-selling Credit Union products and services. Credit Union services are to be promoted using a member benefit-based approach to aid members in obtaining their financial goals. Processes cash and check transactions in a fast-paced environment while verifying proper endorsements and negotiability. Adheres to check acceptance policies, obtains proper approval when needed, and proactively acts to deter fraud. Processes all other types of teller transactions. Ask questions during interactions with members and effectively employ excellent listening and communication skills to uncover needs. Makes referrals to the appropriate contacts. Always exhibits a positive can-do attitude and provides amazing member service. Advises members concerning Credit Union routine services and policies, including explaining what the Credit Union is (Credit Union philosophy). Educates members on credit union online and mobile banking services that are convenient for members to conduct their business anytime from anywhere. Proofs work as they are posted to improve accuracy and reduce errors. Reconciles all transactions at the end of each day, including balancing all cash and checks. Serves as backup and relief for other Tellers at different locations when needed. Possesses excellent communication skills, including speaking clearly and concisely. Always maintains a pleasant tone and demeanor. Demonstrates active listening skills and quickly builds rapport with others to grow and maintain member relationships. Demonstrates exceptional teamwork and potentially mentors new employees. Other tasks may be assigned by appropriate line supervision.

Supervisory Responsibilities:

There are no supervisory responsibilities in this position. Education and/or

Experience:

High school diploma or GED. 6 months -at least 1+ year of member/customer service and cash handling experience. Excellent math skills. Required Skills and Attributes Authentic people skills (outgoing, friendly, approachable) Member- and mission-focused, with a passion for innovation and community impact Strong relationship-building skills Excellent written and verbal communication Active listening and ability to interpret information effectively Team player with a collaborative mindset Organized and detail-oriented Ability to multi-task and prioritize in a fast-paced environment Adaptable and flexible to changing situations Strong problem-solving and decision-making skills High level of initiative, creativity, and follow-through Self-motivated and proactive

Technical Skills:

Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint) Experience with Symitar Episys Core Banking software or similar financial services systems (preferred) Familiarity with cash handling systems (e.g., teller cash recyclers, cash counters) Basic accounting and balancing software knowledge Ability to use digital banking platforms (online and mobile banking tools) Experience with document imaging and scanning systems Knowledge of CRM software for member/customer interactions Proficient in email and calendar management tools Basic troubleshooting of office equipment (printers, scanners, vault systems) Awareness of security and fraud detection tools

Physical Demands:

May be required to stand, use hands, and reach with arms. May be required to walk, stoop, kneel, or crouch; occasionally required to sit, climb, or balance. Must be able to lift to 25 lbs. Requires ability to communicate effectively in person, on the phone, and via digital channels. 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