Job Overview We are seeking a motivated and detail-oriented employee to join our team. In this role, you will be the first point of contact for our customer/members, providing exceptional service and support while fostering strong relationships. Your ability to effectively communicate and resolve issues will be essential in ensuring customer satisfaction and loyalty. Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Assist customers with product information, order processing, and account management. Utilize retail math skills to accurately process transactions and provide pricing information. Engage in up-selling opportunities to enhance customer experience and drive sales. Maintain accurate records of customer interactions. Process loan applications and assist with financial services inquiries as needed. Perform 10 key typing for data entry tasks efficiently and accurately. Collaborate with staff members to resolve complex customer issues and improve service processes. Qualifications Proven experience in customer service or a related field, preferably within financial services or retail environments. Strong math skills with the ability to perform calculations quickly and accurately. Familiarity with loan processing procedures is a plus. Excellent relationship management skills to build rapport with customers effectively. Ability to work independently as well as part of a team in a fast-paced environment. Proficient computer skills and other relevant technology tools. Strong communication skills, both verbal and written, with an emphasis on active listening. Join us in delivering outstanding service while growing your career in a supportive environment!

Job Type:

Full-time Pay:

$15.39 - $17.00 per hour

Benefits:

AD&D insurance Dental insurance Health insurance Life insurance Paid time off Retirement plan

Experience:

Customer service: 1 year (Required) Loan processing: 1 year (Required)

Work Location:

In person