Floating Teller

Floating Teller America's Credit Union - 3.2 Dallas, TX Job Details Full-time 13 hours ago Qualifications Customer inquiry handling

Full Job Description Department:

None Grade:

6

Reports To:

Assistant Branch Manager or Branch Manager Classification:

Non-Exempt Supervises Direct:

0

Supervises Indirect:

0

Approved By:

VP Retail Operations Effective Date:

01/01/2010

Role :

To assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Also, to utilize good service and conversation to uncover potential needs for products and services with ACU. Teller levels are based on experience. Higher levels are achieved by passing ACU Teller tests, exhibiting the ability to make sound decisions, meet or exceed goals, and consistently demonstrating exceptional work quality with minimal errors. To assist the branches in staffing by filling in where needed during peak times, staffing shortages, business development events, or other times as directed by the Retail Operations Manager. Teller referral/production goals are set at 1% of the monthly teller transactions. This is a "floating" position that requires travel and work at any of our branch locations as requested. Compensation will be provided for travel beyond the miles of the assigned home branch.

Essential Functions & Responsibilities :

Receives and processes member financial transactions, including deposits, withdrawals, and loan payments; sells money orders and gift cards to members; transfers money from member accounts as directed. Understands and complies with ACU's Teller Balancing Standards and all other policies and procedures. Balances cash drawer and daily transactions. Welcomes members and provides routine information concerning services and directs members to the appropriate department for specific information and service. Offers credit union products and services to members and potential members. All other duties as assigned.

Performance Measurements :

To work within a team and cooperate with peers and supervisors to provide exceptional member service. To balance daily and have limited outages within department guidelines. To meet or exceed all sales and referral goals each month. To have no more than one posting error per month. To keep up-to-date on all processes and procedures. This job requires you to be here on time and ready to work your scheduled hours. Must work a minimum of two Saturdays per month (if Saturdays are not part of your normal scheduled work week

Knowledge and Skills :

Experience One to three years of similar or related experience. Education A high school education or GED Interpersonal Skills - Work involves much personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills :

Ten-key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names. Physical Requirements - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and/or fingers; and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop or kneel. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment - The work environment for this position is in a branch setting. This job requires the ability to work effectively in a fast-paced environment, but also to utilize downtime wisely when branch traffic slows down. This position is required to work at least 2 Saturdays per month, and sometimes more, depending on business needs.