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FF
Freedom First Credit Union
Teller - Timberlake
Career Insights for Teller (General)
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Based on Virginia data
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What they do
A Teller makes deposits, gives out withdrawals and assists with other transactions for account holders who come in to a bank.
$42,177 / year median in Virginia
+0% projected growth
Job Description
About the
Role:
We are seeking a Full-Time Teller to join our Credit Union. In this role, you will provide exceptional customer service, process financial transactions, and educate customers on our full range of deposit and loan products on-site at our Timberlake location . You'll use consultative sales techniques to identify customer needs and deliver solutions that build long-term relationships.Key Responsibilities:
Customer Service & Sales (40%)- Deliver outstanding service by following an effective sales process. Identify member needs and recommend appropriate Credit Union products and services. Transactions & Problem Solving (35%)
- Assist members with deposits, withdrawals, loan payments, and account inquiries. Provide accurate information and resolve issues promptly. Cash Handling (20%)
- Balance a cash drawer. Receive, process, and balance daily financial transactions. Maintain accuracy and compliance with policies. Branch Operations (5%)
- Support opening/closing procedures and assist with branch balancing.
Qualifications:
Experience:
1-3 years in banking , financial services , customer service , or similar experience.Education:
Associate degree, business/trade school certification, or equivalent training.Skills:
Strong interpersonal and communication skills . Ability to motivate, influence, and educate members. Proficiency with Microsoft Word, Excel, and standard office equipment. Ability to read and interpret financial documents and contracts.Performance Expectations:
Ensure compliance with all federal regulations, including Bank Secrecy Act (BSA) and OFAC requirements. Meet or exceed performance goals related to member satisfaction, transaction accuracy, and sales effectiveness.Physical & Work Environment:
Ability to sit, stand, and lift up to 20 lbs. Work performed in a professional office/branch environment. Occasional travel to nearby branch locations.Schedule:
Monday- Friday; Some Saturdays Click here to view our Timberlake branch's operating hours.