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Member Service Associate (Teller) | Clark County
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Columbia Credit Union
Vancouver, WA (In Person)
$40,560 Salary, Full-Time
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Job Description
Member Service Associate (Teller) | Clark County Columbia Credit Union
- 3.3 Vancouver, WA Job Details Full-time $19
- $20 an hour 3 hours ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Paid sick time Qualifications Retail customer service procedures Computer operation Customer communication Client services experience within retail industry Meeting or exceeding sales goals Computer skills Full Job Description About Columbia Credit Union Columbia CU is a full-service financial institution with $2.
- 2008-2025 Best in Business Award / Vancouver Business Journal
- 2013-2024 Corporate Philanthropy Award / Portland Business Journal
- 2017-2025
Columbia CU Guiding Principles Vision :
The most trusted, respected, and sought-after financial institution, providing innovative solutions and support for our employees, members, and communities we serve.Mission :
Bringing people together to make life better for themselves and their communities.Value Proposition:
Earning your trust with knowledgeable people and digital options so you can bank "Columbia" how and when you want.Leadership Philosophy:
Leaders at Columbia CU inspire enthusiasm and accountability that drive our mission. Leaders build engagement and communicate honestly and openly. By rallying everyone around our shared vision, Leaders model and expect the best from individuals and teams. Core Values People- We have a passion for helping each other and our members. Community
- We have a passion for contributing to the success and growth of the communities we serve. Financial Wellness
- We have a passion for providing the financial education, tools and assistance that create financial wellness and stability for our organization, each other, our members and the communities we serve. Benefits 100% paid Medical, Dental, Vision for employee
- eligible the 1st of the month following hire date PTO, Paid Sick Time, Paid Extended Sick Time and 11 Paid Bank Holidays 401k Match
- 100% match up to 6% employee contribution Tuition Assistance And More!
RESPONSIBILITIES
Provide an exceptional member experience by adhering to Columbia Credit Union Service Standards. Exercise independent judgement within set authorizations. Basic knowledge and understanding of how to process member transactions for all foundational products and services. Accurately process member transactions and requests, using varied software programs, adhering to policies, branch procedures and standard work. Process basic account maintenance requests for members to include address changes and account research. Maintain up-to-date knowledge on all credit union products and services and through active listening, recommend Columbia Credit Union products and services to "Make Life Better" for our membership. Proficient in identifying basic member needs and can make appropriate product/service recommendations. Identify and refer members to our business partners in Home Loans and Insurance & Investment. Educate and assist members with all digital related products and services. Knowledge of and compliance with all regulatory requirements to include Currency Transaction Reporting requirements, the OFAC process and Columbia's Bank Secrecy Act compliance program. Successful completion and understanding of all assigned compliance testing. Clear understanding of Robbery procedures and security requirements. Positive engagement and participation in cross-functional projects, promotions and training.REQUIREMENTS A
minimum 1 year of experience in retail or similar public facing customer service. Proven ability to meet and exceed assigned goals Experience with managing detailed work in a fast-paced environment. Demonstrated proficiency and professionalism in verbal and written communication: Ability to work well with others and contribute to the success of a team.Reliable to work scheduled shifts:
Monday through Friday and Saturdays to include a split week schedule, as needed. Must be available to attend branch meetings when scheduled. Preferred cash handling experience.PHYSICAL REQUIREMENTS
The physical requirements outlined below encompass the diverse range of abilities needed for individuals to effectively perform the essential functions of this job. Communicate information and ideas clearly for mutual understanding. Exchange accurate information effectively in various situations. Observe details at close range (within a few feet of the observer). Frequently remain in a stationary position. Frequently move around the workspace. Frequently operate a computer and other office productivity machinery. Rarely ascend/descend a ladder. Occasionally position oneself to maintain files or other items. Occasionally move items weighing up to 20 pounds across the office for various needs. Occasionally work in outdoor weather conditions. Never operate a vehicle. Occasionally travel between worksites.COMPENSATION
$19.00- 20.