Vice President, Retail Services Altura Credit Union - 3.4 Riverside, CA Job Details $126,322.20 - $157,902.75 a year 13 hours ago Qualifications Staff supervision Managing retail teams Change management Team development Product line strategy Financial product expertise Industry knowledge of financial regulations Data analytics Leading team collaboration initiatives Process improvement planning Legal compliance Retail management experience Team motivation (leadership skill) Management experience within retail industry Industry knowledge of retail banking Full Job Description

OUR MISSION

"Enriching Lives and Empowering Dreams" Position Summary The Vice President, Retail Services provides strategic leadership for Altura Credit Union's retail deposit products, branch support operations, and division-wide process improvement initiatives. This role provides leadership and accountability for the retail deposit product portfolio as a managed strategic asset, including product roadmap development, pricing, performance analytics, competitive positioning, lifecycle management, and member adoption. The position also leads the Regional Support division through regional support leadership, mobile branch operations, business development support, and centralized onboarding, ensuring consistent service delivery, operational effectiveness, and strong leadership development across the organization. Living Our Core Values All Altura team members are expected to live our five core values: Caring We treat people with compassion and dignity, both individually and collectively, to deliver the Altura difference. Curiosity We seek understanding through learning, openness, and continuous growth. Community We build connection, belonging, and shared purpose. Courage We act boldly and responsibly, guided by our purpose and commitment to doing what is right, especially when decisions are difficult or uncertain. Resilience We are rooted in our mission and purpose with strength, determination, and resolve. Essential Duties & Responsibilities Regional Support Leadership Provides executive oversight of branch support operations, the flex staffing pool, the Altura Express Mobile Branch, and centralized onboarding for all regions, ensuring service consistency, coverage, and responsiveness to branch staffing needs. Direct Regional Support Managers overseeing branch support functions across assigned regions, ensuring consistent service delivery standards. Oversee mobile branch operations, including deployment strategy, scheduling, and community/member outreach effectiveness. Retail Deposit Product Management Maintain the retail deposit product roadmap (checking, savings, money market, CDs, IRAs) as a managed strategic asset. Set deposit pricing strategy in coordination with Finance/ALCO, balancing member value, margin, and competitive positioning. Direct performance analytics for the deposit portfolio: product-level profitability, adoption/penetration, attrition, and cross-sell performance. Manage full product lifecycle, launch, enhancement, sunset, including business case development and Compliance/Legal review coordination. Monitor competitive landscape and market positioning; recommend portfolio adjustments to maintain relevance and growth. Continuous Improvement & Financial Performance Lead division-wide process improvement initiatives targeting branch efficiency, service consistency, and member satisfaction. Own division budget and P&L accountability; report on KPIs spanning product performance, operational efficiency, and member experience. Drive continuous improvement initiatives that connect branch-level execution to enterprise strategic goals. Duties, responsibilities, and activities may change, or new ones may be assigned at any time—with or without notice. Supervisory Responsibilities Directly supervises four positions: the Regional Support Managers for the Eastern and Western regions, the Altura Express Mobile Branch Coordinator, and the Business Development Specialist. Provides indirect leadership to the full regional support organization. Carries out supervisory responsibilities in accordance with related policies, procedures, applicable state and federal laws, and the credit union's strategic plan. Education, Experience & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in business or related field, or the equivalent combination of education and experience is required. Minimum of three (3) years' leadership experience, including demonstrated success leading other managers. Minimum of eight (8) years' progressive experience in a financial institution, including branch or retail operations and deposit product management. Knowledge, Skills & Abilities Demonstrated ownership of a product portfolio or deposit product strategy, including roadmap, pricing, and performance accountability. Demonstrated process improvement experience; Lean, Six Sigma, or comparable methodology helpful. Advanced knowledge of the regulations, policies, and procedures governing retail financial services and deposit products. Superb leadership skills required to foster cooperation and teamwork and to serve as an agent for change. Exceptional communication and presentation skills, both written and verbal, with the ability to influence executive, staff, and community audiences. Strong analytical skills, with the ability to collect, interpret, and act on product and operational performance data. Excellent organizational and time management skills, with the ability to manage and prioritize multiple strategic and operational priorities under deadline. Physical Demands The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to sit and work at a desk and computer for approximately 80% of the workday, file and retrieve documents, and move about the office to deliver materials as needed. Ability to stand for approximately 20% of the workday. Ability to lift file storage boxes onto overhead shelving approximately twice a week. This position does not require lifting or moving more than 30 pounds. Personal protective equipment is available.