Lead the member experience for one of New York's largest REALTOR® associations Hudson Gateway Association of

REALTORS

® is looking for a Vice President of Member Experience to own how our members experience HGAR, from the first phone call to the last event of the year. This is a senior role on our executive leadership team, reporting directly to the CEO. You'll lead three areas: the Member Success Team, Professional Development, and the Events team. Your job is to take a fresh look at how we serve members, find what's working and what isn't, and make it better. This is not a status quo role. It's a people leadership role first. What you'll do Lead the Member Success Team across our offices, setting clear standards for responsiveness, accuracy and service Build and carry out a membership recruitment, retention and engagement strategy with measurable results Lead Professional Development, including education, online education and the professional standards grievance process Lead the Events team, including commercial, global and RPAC events, so every event has a clear purpose and delivers for members Set KPIs and use data, not anecdotes, to guide decisions on programs, services and member benefits Coach and develop your team, hold people accountable and build a positive, members-first culture Partner with Marketing, Government Affairs and Finance, and present to the CEO, Executive Committee and Board Who you are A leader with a positive, can-do approach who can hit the ground running Someone who questions the status quo with purpose, not change for its own sake A manager who sets clear expectations and holds people to them, without micromanaging Someone who puts members first and follows through What you bring Significant leadership experience in membership, customer experience, association management, hospitality or another service-focused organization Experience leading teams across multiple functional areas A track record of recruitment, retention, engagement or customer experience strategies with measurable results Experience building budgets and measuring results Comfort working with staff, volunteer leaders, members and partners Bachelor's degree required. Association experience strongly preferred. REALTOR® industry experience, a master's degree, RCE or CAE is a plus. Why HGAR This is a long-term leadership role with real room to grow within HGAR's executive leadership. You'll have the backing to build something lasting and the chance to shape a team around a members-first culture. Compensation and benefits $150,000 to $185,000, based on experience Medical, dental and vision coverage, with multiple plan options 12 PTO days and 5 sick days, plus major holiday closures One remote day per week This search is being conducted by Victoria Gillespie Consulting Group on behalf of

HGAR. HGAR

is an equal opportunity employer.

Pay:

$150,000.00 - $185,000.00 per year

Work Location:

In person