Job Summary We are seeking a dynamic and strategic Vice President of Customer Strategy to lead our organization's customer-centric initiatives and drive sustainable growth. In this pivotal role, you will develop and execute comprehensive strategies that enhance customer engagement, loyalty, and satisfaction across all touchpoints. You will collaborate closely with cross-functional teams, senior leadership, and external partners to shape the future of our customer experience. Your leadership will be instrumental in translating data-driven insights into actionable plans that align with our business objectives, ensuring we deliver exceptional value to our customers while achieving operational excellence. Duties Develop and implement innovative customer strategy frameworks that align with overall business goals and market trends. Lead cross-functional collaboration efforts to integrate customer insights into product development, marketing, sales, and service operations. Oversee the design and execution of initiatives aimed at improving customer retention, satisfaction, and lifetime value. Manage large-scale projects related to customer experience enhancements, ensuring timely delivery within budget parameters. Provide executive-level leadership by communicating strategic plans clearly to stakeholders and fostering a customer-first culture across teams. Utilize data analytics and market research to inform decision-making processes and identify new opportunities for growth. Lead team development efforts by mentoring senior managers, cultivating leadership skills, and promoting a high-performance environment focused on innovation and excellence. Qualifications Proven management experience in a senior leadership role with a focus on customer strategy or related fields. Strong track record of cross-functional collaboration across marketing, sales, product management, and operations teams. Exceptional verbal communication skills suited for engaging with executives and diverse stakeholders. Extensive project management experience with the ability to oversee multiple initiatives simultaneously. Deep understanding of business management principles including financial management, budgeting, and operational oversight. Expertise in data-driven decision making, strategic planning, and process improvement methodologies. Demonstrated success in team development, leadership at the executive level, and fostering a culture of continuous improvement. Ability to negotiate effectively with internal teams and external partners to drive business development initiatives. Join us as we shape the future of customer engagement through innovative strategies that inspire loyalty and deliver measurable results!

Pay:

$160,000.00 - $190,000.00 per year

Benefits:

Life insurance Paid time off Referral program

Work Location:

Hybrid remote in Orange Park, FL 32003