Supervisor, Underwriting Support

Supervisor, Underwriting Support Maitland, FL Job Details Full-time 19 hours ago Qualifications Compliance risk assessment Handling customer inquiries Process improvement Mid-level Improving operational efficiency Performance management Team management Quality control Training Escalation handling Leadership Cross-functional communication Time management Full Job Description Perform duties to assist the Manager of Underwriting Support in the day-to-day operations of the underwriting department. Responsibilities Learn critical policy functions, duties, and procedures assigned by the Manager of underwriting support. Supervise and train Underwriting Assistants, assign workloads, and review performance.

Support underwriting policy process:

Ensure policies, applications, and documentation are accurate and complete.

Quality control:

Review work for compliance with company guidelines and regulations.

Process improvement:

Help streamline workflows and improve efficiency.

Communication:

Act as a bridge between underwriters, agents, and support staff. Process experience mods and review errored mods daily. Provide backup for Customer Support emails, insured portal login, general policy questions and agency portal access. Maintain up-to-date knowledge of state requirements and their specific documents. Maintain a high level of knowledge of state requirements and exposures. Identify potential issues, discrepancies, or compliance risks and escalate them to the management team. Pull renewals on the first of every month as backup and issue renewals on 15th of every month. Process dividends, deductibles and Loss Retros as backup at the end and the first of every month. Includes backup when primary Underwriting Support Associate, Underwriting Assistants, Agency, and Billing Associates are out. Skills typically needed Strong attention to detail Leadership and team management Knowledge of insurance or underwriting processes Organizational and time management skills Familiarity with underwriting software systems