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Underwriting Assistant - EPIC
Job
HEMIC
Honolulu, HI (In Person)
Full-Time
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Job Description
Join us at EPIC, part of the HEMIC Family of Companies!
Voted one of Hawai`i Business Best Places to Work for 6 Years in a Row!
As an EPIC employee, you will get:
People Who CareVoted one of Hawai`i Business Best Places to Work, and Pacific Business News Best Workplaces, our business is founded on caring for Hawai`i workers, Hawai`i businesses, and each other.
Professional GrowthWere passionate about your development. Whether its achieving a formal certification or attending a workshop to improve your communication skills, we will support and encourage you to grow.
Benefits & PerksWe offer competitive salary and best-in-class benefits, including a 401k match, flex-time, generous PTO, 15 paid holidays, and so much more!
Opportunity to Give BackGiving back to our community is our kuleana and we offer numerous opportunities for our employees to take part - whether it be volunteering for a fundraiser, attending a charity walk, or getting a match for your charitable contributions.
Why our Underwriting Assistant is
Underwriting plays a critical role in evaluating risk and determining appropriate pricing and conditions to ensure sound business decisions. It balances protecting the companys financial strength while supporting agency partners and policyholders with fair, timely, and competitive solutions.
Operating within established guidelines and delegated authority, the Underwriting Assistant plays a key role in supporting the underwriting team. This position provides responsive, high-quality service to agency partners and policyholders while managing the end-to-end support of small accounts. Responsibilities include processing quote requests, binding coverage, and issuing policies with accuracy and timeliness.
Essential DutiesReview and quote pooled account submissions, verifying appropriate classification and pricing.
Collaboratively manage and triage the service inbox, responding to inquiries and service requests from agents and policyholders.
Review and process pooled policy audits.
Manage physical mail duties including generation & mailing out of invoices and billing notices and routing incoming mail.
Support systems testing, including reviewing functionality, identifying issues and providing feedback during system upgrades and enhancements.
Maintain policy database integrity.
Comply with Underwriting Best Practices, Policy & Procedures and Service Standards. Meet service standard quality and timeliness guidelines.
Provide coverage for the underwriting team and support the claims and accounting departments.
Establish good rapport with agents to promote positive relationships. Occasional travel outside the office may be required.
Promote a culture of outstanding customer service across the organization.
Support organization-wide and diversification initiatives including cross-selling and product offerings.
Support training of new team members.
Ensure management is kept fully informed of emerging issues, regulatory changes, and competitive market developments.
Other duties as assigned.
RequirementsStrong organizational and time management skillsAbility to work independently and collaborativelyStrong customer service focus with good verbal and written communication skillsProficiency with MS Office Insurance experience (preferred)
Voted one of Hawai`i Business Best Places to Work for 6 Years in a Row!
As an EPIC employee, you will get:
People Who CareVoted one of Hawai`i Business Best Places to Work, and Pacific Business News Best Workplaces, our business is founded on caring for Hawai`i workers, Hawai`i businesses, and each other.
Professional GrowthWere passionate about your development. Whether its achieving a formal certification or attending a workshop to improve your communication skills, we will support and encourage you to grow.
Benefits & PerksWe offer competitive salary and best-in-class benefits, including a 401k match, flex-time, generous PTO, 15 paid holidays, and so much more!
Opportunity to Give BackGiving back to our community is our kuleana and we offer numerous opportunities for our employees to take part - whether it be volunteering for a fundraiser, attending a charity walk, or getting a match for your charitable contributions.
Why our Underwriting Assistant is
Important:
Employers Protective Insurance Company (EPIC) is a wholly owned subsidiary of HEMIC, and through HEMIC and EPIC, clients can secure coverage for both state-mandated insurances under one roof: Workers Compensation providing coverage for on-the-job injury or illness and Temporary Disability Insurance (TDI) for off-the-job injury/illness.Underwriting plays a critical role in evaluating risk and determining appropriate pricing and conditions to ensure sound business decisions. It balances protecting the companys financial strength while supporting agency partners and policyholders with fair, timely, and competitive solutions.
Operating within established guidelines and delegated authority, the Underwriting Assistant plays a key role in supporting the underwriting team. This position provides responsive, high-quality service to agency partners and policyholders while managing the end-to-end support of small accounts. Responsibilities include processing quote requests, binding coverage, and issuing policies with accuracy and timeliness.
Essential DutiesReview and quote pooled account submissions, verifying appropriate classification and pricing.
Collaboratively manage and triage the service inbox, responding to inquiries and service requests from agents and policyholders.
Review and process pooled policy audits.
Manage physical mail duties including generation & mailing out of invoices and billing notices and routing incoming mail.
Support systems testing, including reviewing functionality, identifying issues and providing feedback during system upgrades and enhancements.
Maintain policy database integrity.
Comply with Underwriting Best Practices, Policy & Procedures and Service Standards. Meet service standard quality and timeliness guidelines.
Provide coverage for the underwriting team and support the claims and accounting departments.
Establish good rapport with agents to promote positive relationships. Occasional travel outside the office may be required.
Promote a culture of outstanding customer service across the organization.
Support organization-wide and diversification initiatives including cross-selling and product offerings.
Support training of new team members.
Ensure management is kept fully informed of emerging issues, regulatory changes, and competitive market developments.
Other duties as assigned.
RequirementsStrong organizational and time management skillsAbility to work independently and collaborativelyStrong customer service focus with good verbal and written communication skillsProficiency with MS Office Insurance experience (preferred)