Anoka County Community Action Program, Inc. is a non-profit agency, in Minneapolis, MN, committed to helping disadvantaged individuals in Anoka County out of poverty and into the community as productive citizens. We are professional, inclusive, and fun.

Our work environment includes:

Modern office setting Growth opportunities Relaxed atmosphere Flexible working hours On-the-job training Safe work environment Casual work attire ACCAP is seeking a professional, friendly and dependable individual to process applications for Energy Assistance program for applicants in Anoka County.

Position Requirements:

Highschool diploma/GED. Clear search on NSOPW. Comfortable working on computers, previous data entry skills a plus. Previous Microsoft Office 365 experience preferred. Good verbal and writing skills. Basic math skills. Good organizational skills. Ability to work independently or as a team. Ability to prioritize work to meet deadlines and follow program procedures and policies.

Duties and Responsibilities:

Operate computer controlled intake system for the Energy Programs. Receives applications; create and maintain household files in hard copy and on eHEAT system and Visions data base; log and update household files on data systems. Review applications for completeness of information and income verification; Determine eligibility for complete EAP applications. Review daily applications needing information; prepare and send request for applications needing information; file information as received. Prepare and send denial letters to households. Work with difficult clients and resolve problems. Process Crisis requests. Work with program related vendors. Maintain clerical work flow, office files and application phone line. Maintain filing system; keeps information current and retrievable. Respond to service inquiries from public. Purge files; prepare and scan files into document imaging system. Coordinate referrals and activities with various Social Service and related agencies; Attend Energy and agency related meetings; assist in fundraising projects. Performs other related duties as assigned.

Essential Job Functions :

Normal office procedures. Able to lift and carry 30 pounds safely. Sitting in a chair or standing for extended periods of time. Repetitive upper body movement including twisting, turning, and utilizing arms, hands, and fingers on phone system, keyboarding, and sorting mail, extended visual contact with computer monitors. Must be able to communicate effectively with clients and employees. To view the full job description, summary of benefits, and obtain an employment application please visit our website at www.accap.org/accapcareers. ACCAP is an Equal Opportunity Employer.

Job Type:

Full-time Pay:

$16.91 - $18.60 per hour

Benefits:

Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Microsoft Office:

1 year (Preferred) Data entry: 1 year (Preferred) Customer service: 1 year (Preferred) Computer operation: 1 year (Preferred)

Work Location:

In person