Care Management Support Assistant Remote - Work from Home $21/hr Monday-Friday | 10:00 AM-6:30 PM EST 26-Week Contract The Care Management Support Assistant will support members and care management teams by providing non-clinical assistance over the phone. This is a remote, fast-paced position ideal for someone with strong customer service, communication, and administrative skills who enjoys helping others access healthcare resources and benefits.

Care Management Support Assistant Responsibilities:

Handle high-volume inbound and outbound calls with healthcare members Complete non-clinical assessments over the phone Identify barriers that may prevent members from accessing healthcare services Help members connect with available healthcare resources and benefits Gather and document detailed member information Navigate multiple applications, programs, and computer platforms Update member records and maintain accurate documentation Communicate with care management teams and other departments Provide compassionate and professional customer service Meet established productivity, quality, and service performance metrics

Care Management Support Assistant Qualifications:

Minimum of 1 year of experience managing high-volume inbound and outbound calls Experience meeting documented productivity, quality, or service performance metrics Experience navigating multiple applications, programs, and platforms Strong documentation and data entry skills Proficiency in Microsoft Word, Excel, Teams, and Outlook Excellent verbal and written communication skills Ability to work independently in a remote environment Ability to work Monday-Friday, 10:00 AM-6:30 PM EST, including a 30-minute lunch