Service Operations Representative

Overview Good Things Start Here. Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers. Good Things You Can Count On.

Hybrid schedule:

2 days remote / 3 in‑office Predictable hours (no nights, weekends, or holidays) Competitive pay + generous PTO Medical, dental & vision starting day one 401(k), tuition reimbursement & longevity bonuses Responsibilities The Service Operations Representative position will support underwriting by handling real time endorsement requests from our partner agents through webchat contacts, ensuring customer satisfaction. Additionally, the individuals in this role will be responsible for handling underwriting operational workflow through our proprietary system. This role requires excellent communication and analytical skills, patience, and a customer-first mindset.

What You'll Do:

Handle incoming chats from partner agents and internal contacts to help resolve underwriting inquiries for 1 or 2 lines of business. Handle endorsement requests from partner agents and clients that come through our proprietary workflow system for 1 or 2 lines of business Utilize company underwriting directives to review and process changes on in force commercial lines policies. Attend ongoing underwriting and service operations trainings to stay informed and ensure compliance. Assist internal and external customers with system issues related to the underwriting process, such as quoting and submitting change requests. Qualifications High school diploma or equivalent required, bachelor's degree preferred Proven experience in customer service, preferably with insurance or underwriting environments. Strong attention to detail and ability to interpret and apply underwriting criteria accurately. Excellent written and verbal communication skills, with the ability to explain context information clearly. Demonstrated problem solving skills and sound judgement making. Ability to de-escalate high pressure situations and determine if further escalation is necessary. Comfortable working independently and collaboratively within a team. Hours for the position - Monday through Friday 8:00AM EST-4:30

PM EST Salary Range:

$40,000-$60,000 In accordance with applicable pay transparency laws, the above range represents a good-faith estimate. Final compensation will be determined based on factors such as experience, credentials, geographic location, and other considerations permitted by law. The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.