What you will do:

The Underwriting Support Specialist prepares and processes new business, renewal, and quote-related tasks while ensuring accuracy and adherence to workflow standards. They coordinate information across multiple systems, manage high‑volume email queues, perform document handling and quality checks, and serve as a key communication point for underwriters and agents. This role supports efficient underwriting operations by maintaining accurate documentation, resolving exceptions, and meeting service-level requirements.

Essential Functions:

Secure, complete, and summarize preparatory underwriting tasks for quotes, new policies and renewal policies in accordance with the corporate workflow. Process new and renewal prepping requests within authority. Serve as a contact for underwriting and agents on communication related to the new and renewal prepping and PIC tasks. Coordinate information using the OnBase, COMPRO and Mainframe systems as it relates to new business applications, policy change requests and E&O incoming documents, completing work accurately and meeting the assigned SLAs. Pull Workers' Compensation reports for applicable states and transfer to Onbase. Monitor, import and complete all necessary actions on incoming emails from all boxes including: Webcld, Webpld, Amendcld, EO.Apps, Underwriting Decisions and PIC.Requests. Webcld requires review of applications to determine incoming Lines of Business, complete quality control of new input via inquiry to detect errors and duplicate submissions and underwriter or agent contact depending on submission. Pull the Workers Compensation reports for applicable states and transfer to Onbase. Compile, complete and submit reports and documents as required. Perform Document Separation and Indexing. Monitor Onbase Exception Queues. Compile, complete and submit reports and documents as required.

Additional Responsibilities:

Complete tasks including, but not limited to, Right Fax, Single 2, 3,4,6's, Certificates, Regulatory Documents, and E&O Scanned. Maintain a strong customer service commitment by interacting with Profit Centers, Supervisory Staff, Home Office, co-workers and agents in support of efficient and effective work processes. Requires complete awareness and understanding of incoming email cyber security concerns and necessary reporting. Assist with special project work as needed. Performs other duties as assigned. Conforms with all corporate policies and procedures.

Education:

Associate's Degree preferred.

Experience:

2-4 years Insurance background preferred.

Salary:

$20.40-$24.00 The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

Benefits:

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following: Medical and Prescription Drug Benefit Dental Benefit Vision Benefit Life Insurance and Disability Benefits 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results) Health Savings Account (HSA) Flexible Spending Accounts Tuition Assistance, Training, and Professional Designations Company-Paid Family Leave Adoption/Surrogacy Assistance Benefit Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance Student Loan Refinancing Services Care.com Membership with Back-up Care, Senior Solutions Business Travel Accident Insurance Matching Gifts program Paid Volunteer Day Employee Referral Award Program Wellness programs

Personal Insurance Discount Additional Information:

This position is a full time hourly, non exempt (overtime eligible) position. As part of our hiring process, candidates who have accepted a formal offer must be willing to undergo a comprehensive background check and drug screen; additional screening for credit or MVR may be required for some positions. Utica National is an Equal Opportunity Employer. Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. 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