Financial Services Representative - Utility

TITLE Financial Services Representative - Utility

EOE STATEMENT

United Bank is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, color, religious beliefs, sex (including pregnancy), sexual orientation, gender, gender identity, marital status, age, physical or mental disability, genetic information, status as a protected or disabled veteran, national origin, or any other protected characteristic as required by applicable federal, state or local law.

ABOUT THE ORGANIZATION

United Bank is a growing $1.4 billion community bank operating 24 locations in Southwest Alabama and Northwest Florida that is proud to be a certified Community Development Financial Institution. We offer competitive salary and an exceptional benefit package including BCBS medical, dental, vision, 401k with company match up to 5 1/2%, profit sharing, annual bonus opportunity, and more!

CATEGORY

Customer Service

DESCRIPTION

To be considered for this position, please complete the online employment application for this position (Apply Now) AND complete the workplace assessment here: https://assessment.predictiveindex.com/bo/6Y0D/FinancialServicesRepresentative-Utility_May2026_222639 JOB

FUNCTION / SUMMARY

The primary role of the Financial Services Rep - Utility is to provide support to the branch within various roles, which requires the ability to travel to multiple offices in the designated region. In addition to the internal support, this position is responsible for upholding the outstanding reputation of the bank by providing unmatched hospitality and customer support while adhering to company policies and regulatory guidelines.

ESSENTIAL DUTIES & RESPONSIBILITIES

Works to build, maintain, and grow customer relationships through quality, personalized interactions based on excellent service, according to company standards. Identifies customer needs and makes appropriate referrals through excellent service efforts. Handles customer transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances and other forms of negotiable items. Safeguards the bank's assets and ensures the security of the working environment while processing transactions accurately. Maintains and balances a cash drawer, with extensive cash handling expected. Handles customer requests such as service charge questions, account maintenance, or research. Maintains a working knowledge of processes, products, and services offered. Verifies endorsements, receives proper identification, ensures validity, and identifies counterfeit currency. Examines checks deposited and determines proper funds availability based on regulatory requirements and completes hold notices when necessary and according to policy. Meets and greets the public in a professional manner that reinforces United Bank's service standards. Assists in managing operational loss to include seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing. Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role. May function in a mentor capacity offering guidance, instruction, and training of peers enforcing policy and procedure. Functions in account opening or account maintenance capacity, as needed Develops knowledge of customer needs through in person and telephone interactions. Utilizes proactive sales/service efforts coupled with the recognition of referral opportunities to deepen customer relationships. Continually safeguard the bank's assets and security of the working environment while processing transactions accurately (deposits and withdrawals for transaction accounts, collection items, wire transfers, credit card transactions, and loan payments) Professionally, courteously and promptly greet and acknowledge all customers that walk into the office. Completes special requests such as taking orders for checks; preparing official checks; exchanging foreign currencies; providing special statement, copies, and completing safe-deposit box procedures. Any additional duties as assigned by management.

POSITION REQUIREMENTS MINIMUM REQUIRED EDUCATION, EXPERIENCE & SKILLS

1+ years in banking, finance, or insurance field with experience in customer service and sales Identifying customer needs through service opportunities Strong customer service and communication skills, both verbal and written. Basic computer proficiency with the ability to learn internal systems. Understanding of basic math concepts, cash handling, and transaction accuracy. Effective time management and attention to detail. Professional appearance, demeanor, and interpersonal skills. High School diploma or equivalent Proficiency in Microsoft Office products to include: Word, Excel, Outlook, Power Point

PREFERRED, EXPERIENCE & SKILLS

1+ years teller experience, maintaining and balancing a cash drawer 1+ years in banking, finance, or insurance field with experience in account opening Associate's degree or higher in business or finance

ESSENTIAL KNOWLEDGE, MENTAL & PHYSICAL REQUIREMENTS

Ability to communicate in person, on the phone, and through electronic channels Excellent communication skills with strong customer focus and relationship-building abilities. Ability to manage time and competing priorities in a fast-paced environment Strong interpersonal skills with the ability to interact with all levels of an organization Collaborative professional skills that lead to a collegial and partnered approach to meeting objectives High motivation with ability to successfully meet individual and team goals while maintaining individual performance over the long term Adaptability and flexibility The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity.

WORK ENVIRONMENT

This job operates in a professional office environment.

FULL-TIME/PART-TIME

Full-Time

MINIMUM EDUCATION

High School diploma or equivalent

POSITION

Financial Services Representative - Utility

EXEMPT/NON-EXEMPT

Non-Exempt

REQ NUMBER CUS-26-00011 LOCATION

Pace