Floor Manager

Bacetti in Echo Park seeks a Floor Manager to oversee daily service and join our existing management team. We are a busy neighborhood restaurant and bar: Bacetti Trattoria offers dinner service seven nights a week featuring house-made pasta, seasonal produce, and main courses paired with an extensive wine list; Bar Bacetti operates aperitivo hour and serves pizza, small plates, spritzes and other wine-based cocktails six days a week, closed Wednesdays. The Floor Manager will help oversee service at both locations, interacting with guests, providing hospitality, overseeing staff, ensuring steps of service are maintained, and resolving any customer service issues that may arise. This is an hourly position with a focus on evening shifts.

Specific job responsibilities include:

Maintaining high standards of service and conduct among staff members and ensuring SOPs are followed Displaying warmth and hospitality, building rapport with guests, touching tables, and developing repeat customers Acting as manager on duty, opening manager, and/or closing manager as needed Being proactive about potential problems during service and making appropriate interventions Maintaining complete knowledge of our menu, wine list, and house policies Updating and printing menus Ensuring a clean and orderly facility Assisting in training new Front of House hires Working with Beverage Manager to develop personal wine knowledge and sales techniques Working with General Manager to develop strategies to meet weekly and monthly sales goals Participating in management meetings and providing feedback as needed Filling in as needed when short staffed (e.g. hosting, expediting) Ensuring staff opening and closing sidework is consistently completed Relaying any HR issues to the General Manager Collaborating with the rest of the management team on ways to improve our service and SOPs Previous experience as a server is required, and additional experience hosting, expediting, bartending, or managing is welcome. The successful candidate will have an eye for detail and consistency, a knack for hospitality, and the ability to make genuine connections with customers and staff members. The Floor Manager will report to the General Manager and will be part of a management team that consists of the GM, Beverage Manager, Chef, Sous Chef, and ownership. This is an hourly, non-tipped role at $34 to $36 per hour depending on experience. We anticipate 4 to 5 shifts per week. Benefits include dining discounts and paid sick time. To apply, please submit your resume including two or more professional references and a brief description of your background and interest in the position.