Food Hall Facilities Attendant

JOB SUMMARY

The Facilities Attendant serves as the first point of contact to assist our guests. The attendant's responsibilities include maintaining Gatherall's common areas by fixing minor issues and cleaning building areas, including entrances and surrounding grounds. To be successful in this role, you should be able to manage various tasks on a daily basis to keep our operation running smoothly and ensure great customer service. Keep in mind that this position requires working in shifts on weekends or evenings. Ultimately, you'll ensure our building is safe, clean and inviting. Other responsibilities include working with the General Manager to organize special events and ensuring that events are executed to the highest standards. The ideal candidate will have a background in restaurants and hotels, a commitment to high standards of service and the guest experience, a strong creative drive, and excellent soft skills. Past experience in the entertainment or events/catering sector is a plus.

SALARY & EXPECTED HOURS

The base pay for this position will be $17 an hour. The attendant will have access to a robust benefits package including health insurance, dental and vision if maintaining at least 32 hours a week, as well as a reasonable work/life balance. The anticipated workload is not to exceed 40 hours per week.

KEY SKILLS

Emotional Intelligence

• you are able to read guests, and to resolve conflict with calmness, empathy, and dignity Proactive Problem Solving
• you anticipate problems before they happen, and address small problems before they become big ones Exceptional Customer Engagement
• you are seen as a main source of information to an unknown space; guiding, informing, and serving the customers is top priority Communication
• you understand that good communication requires listening as well as speaking, and that the success of a complex operation depends on everyone understanding and executing their role Mentoring and Motivating
• you have a deep understanding of the restaurant and bar business, and you enjoy finding other people's potential and guiding them to their success

REQUIREMENTS AND SKILLS

Enlightened Hospitality

• take care of each other, our guests, and our community Core Values
• ensure that all team members and guests are treated with respect and dignity and that the actions of operation are consistent with our values Customer Service
• ensure a high level of service, proactively meet and get feedback from guests, handle complaints with grace and a meaningful response Cleaning and Maintenance
• keep all common areas of Gatherall clean and in good order; experience with industrial cleaning equipment and basic mechanical skills are necessary Storing
• receive and store shipments to ensure the daily operation of Gatherall and communicate frequently regarding upcoming needs and potential issues

KEY RESPONSIBILITIES

Clean and bus indoor and outdoor dining tables, wipe down tables and chairs for next guests Collect and return common trays to food vendors Collect and return glassware to the bar Regularly clean and restock bathrooms throughout the day Remove trash from full receptacles and replace with new liners Take trash to dumpsters and keep dumpster area tidy Ensure building entrance is free of clutter at all times Sweep and mop the food hall and patio floors Keep surrounding grounds clean and free of litter, sweep the exterior sidewalks and collect trash as needed Direct guests to the reception area or the appropriate seating areas Maintain a clean and functional back-of-house environment at all times. Monitor stock of cleaning supplies Daily and weekly side work assignments Other duties as assigned ABOUT Gatherall Modeled after some of the country's most beloved food and dining destinations, Gatherall is the heart and soul of the new Factory 52 mixed-use community currently underway. Housed in the 120-year old former cafeteria building for the US Playing Card Company, like much of Norwood, Gatherall embodies the past and present. It is a place for gathering, celebrating and exploring what is known and loved by the Southern Ohio region. Gatherall is a curated community of celebrated local and regional culinary concepts and rising chefs each recognized for their individuality, creativity and talent. An attractive mix of cuisines suited to excite appetites at all hours, guests will be delighted by the mix of familiar favorites and first-to-market menus alike.

Job Types:

Full-time, Part-time Pay:

From $17.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance Ability to

Commute:

Norwood, OH 45212 (Required)

Work Location:

In person