Forensic Review Analyst

Watchtower Security is the nation's leading provider of all-inclusive, fully managed video surveillance solutions, exclusively dedicated to the multifamily housing industry. For over two decades, we have partnered with property management groups across the nation, empowering them to provide peace of mind to their communities. As a rapidly growing and dynamic organization, we pride ourselves on a fast-paced, collaborative environment where innovation, critical thinking, and a commitment to excellence drive our success. We are seeking passionate individuals eager to contribute to a team that values strong communication, attention to detail, and a shared dedication to making a tangible difference in multi-family communities. The FRAI (Forensic Review Analyst I) is a Tier 1 position within our Forensic Review Department, responsible for conducting initial, less complex video surveillance reviews related to non-violent and non-time-sensitive incidents. This role demands exceptional attention to detail, strong critical and situational thinking skills, and excellent written and verbal communication abilities for frequent collaboration with clients, law enforcement, and internal teams. While focusing on foundational reviews, the FRAI will also have opportunities to develop and apply additional skillsets by occasionally assisting with more complex or time-sensitive non-violent priority requests as departmental needs arise.

Essential Job Functions:

Forensic Video Review:

Review, interpret, and resolve video surveillance footage for reported incidents, focusing on non-violent, non-time-sensitive, and less complex requests, including "quickets" (quick event summaries). Keep detailed, professional notes of observations, processes, and communication within requests and time record entries. Write concise, detailed summaries of reported incidents, including pertinent information such as vehicle details, descriptions of individuals, or specific times of activity. Compile relevant video footage and/or still images into a completed product for dissemination to clients and law enforcement.

Communication & Collaboration:

Regularly communicate with clients and law enforcement through both written and verbal channels, including frequent phone calls, to gather information and provide updates. Actively participate in interdepartmental collaboration and problem-solving to ensure comprehensive incident resolution. Monitor personal work email and communication platforms regularly for company correspondence and updates. Answer incoming calls to the department and assist as needed.

Quality & Performance:

Submit camera image quality concerns through designated platforms to ensure optimal system performance. Maintain performance metrics consistent with departmental averages for similar positions, including average hours per review, average hours per draft check, and average number of events per week.

Professional Development:

Participate in regular one-on-one meetings with the team supervisor for ongoing development and performance feedback. Perform other tasks as assigned to support departmental operations and personal growth.

Qualifications & Skills:

Education & Experience:

Bachelor's degree preferred. Customer service experience is a plus. Proven work history indicating an ability to work effectively both independently and collaboratively within a team.

Core Competencies:

Exceptional written and verbal communication skills are mandatory. Proficient analytical and critical thinking skills, with strong attention to detail. Basic knowledge of video and photo editing software preferred.