Front Desk Agent

Job Summary We are seeking a friendly, professional, and detail-oriented Front Desk Agent to be the first point of contact for our guests. The Front Desk Agent is responsible for providing exceptional customer service, handling guest check-ins and check-outs, managing reservations, and ensuring a smooth and welcoming experience for all guests. Key Responsibilities Greet and welcome guests in a courteous and professional manner Check guests in and out efficiently using the hotel's property management system Answer phone calls, emails, and guest inquiries promptly Manage room reservations, cancellations, and modifications Handle guest payments, process credit cards, and balance cash drawer Provide information about hotel amenities, local attractions, and services Resolve guest complaints or issues quickly and professionally Coordinate with housekeeping and maintenance to ensure room readiness Maintain accurate guest records and reports Follow all hotel policies, procedures, and safety standards Assist with night audit or end-of-shift reports as needed

Job Type:

Part-time Pay:

$9.00 - $10.00 per hour

Benefits:

Flexible schedule

Work Location:

In person