Front Desk Agent

Front Desk Agent Location:

Brian Head Lodge |

Department:

Front Desk Love making guests feel at home from the moment they walk in the door? As a front desk agent, you'll be the first point of contact for lodge guests - managing reservations, checking guests in and out, and helping them with everything they need for a relaxing mountain stay.

What You'll Do:

Manage phone, email, and online reservations and inquiries with accuracy and efficiency. Register guests and collect required information upon arrival. Provide guests with info about rooms, rates, amenities, and local recommendations. Process payments, verify credit card details, and maintain accurate records using a Point-of-Sale (POS) system. Coordinate guest questions or concerns with professionalism and care. Coordinate with housekeeping to ensure rooms are guest-ready. Complete additional duties as assigned to support team operations.

What We're Looking For:

Has a high school diploma or GED. Processes strong verbal and written communication skills. Can work flexible shifts, including weekends, holidays, and evenings as needed. Handles guest concerns with patience and professionalism. Can pass a background check. Ability to sit and stand for long periods of time, and lift up to 50 lbs.

Why You'll Love It Here:

Free Brian Head Resort season pass + access to partner mountains. Discounts on lodging, food, & beverages. Meet great people and make a difference on the mountain! Be a part of a friendly team in a positive environment. Ready to welcome guests and make their mountain getaway unforgettable? to be a Front Desk Agent at Brian Head Lodge!