Front Desk Agent

Front Desk Agent TownePlace Suites Urbandale Urbandale, IA Job Details Part-time | Full-time 5 hours ago Benefits Opportunities for advancement Qualifications Customer inquiry handling High school diploma or

GED Full Job Description Job Summary:

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!

Benefits:

Competitive pay Flexible scheduling Supportive team environment Opportunity for advancement

Responsibilities:

Greet and assist guests during arrival and departure Process payments and issue room keys Respond promptly to guest questions and concerns Coordinate with housekeeping and maintenance Maintain accurate reservation records

REQUIREMENTS

High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software, Strong communication and problem-solving skills & Able to stand for long periods and work weekends