Front Desk Agent (Morning & Swing Shifts)

Job Listing ID:

4486698

Job Title:

Front Desk Agent (Morning & Swing Shifts)

Application Deadline:

Open Until Filled

Job Location:

Klamath Falls

Date Posted:

05/05/2026

Hours Worked Per Week:

40

Shift:

Day Shift, Swing Shift Duration of Job:

Full Time, more than 6 months How to apply for this position: The employer has requested that WorkSource Oregon pre-screen all applicants for this position. Please contact your local WorkSource Oregon office if you wish to apply for this job. List of All Offices with

Phone Numbers Job Summary:

To be considered please submit your resume to april.e.hill@employ.oregon.gov and kimberly.l.laugsand@employ.oregon.gov in the subject line include job title and job listing number 4486698.

Required:

• High school diploma or equivalent
• Strong computer skills
• you'll be working with the Property Management System (PMS), email, and basic office software every shift
• Skill to handle cash accurately and reconcile transactions
• Excellent communication skills
• in person and on the phone
• Work independently and make good judgment calls when management isn't onsite
• Availability to work both morning and swing shifts as needed, including weekends and holidays

Preferred:

• Previous hotel front desk or customer service experience
• Familiarity with the Choice

ADVANTAGE

Property Management System Summary:

We are seeking a dependable, guest-focused Front Desk Agent to join our team. The Front Desk Agent is the first and last impression our guests have of this hotel. You're not just checking people in

• you're setting the standard for their entire stay.

This role requires someone who can think on their feet, handle multiple tasks at once, and treat every guest like they matter.

Duties Include:

Guest Service & Front Desk Operations

• Check guests in and out efficiently and accurately, verifying identification and payment, assigning rooms, and programming key cards
• Answer all incoming calls, respond to guest inquiries, and make reservations using property management system
• Handle guest complaints and service recovery on the spot
• Process payments, post charges, and reconcile your cash drawer at the start and end of every shift
• Manage loyalty program
• enroll guests, apply points, and answer questions about the program
• Coordinate with housekeeping to track room status, manage early check-ins and late check-outs, and handle room moves
• Know the local area
• restaurants, directions, attractions, medical facilities
• so you can answer guest questions Administrative & Communication
• Review the daily arrivals list and prepare for incoming reservations, noting special requests, VIPs, and loyalty members
• Maintain the front desk logbook
• document shift activity, guest issues, maintenance needs, and anything the next shift needs to know
• Process wake-up calls, handle mail and packages, and manage the lost and found log
• Communicate maintenance issues, housekeeping concerns, and guest feedback to management the same day Property & Security
• Keep the front desk area, lobby, and common spaces clean and presentable at all times
• On morning shifts, assist with breakfast area monitoring and lobby upkeep during peak hours
• On swing shifts, act as the primary point of contact for guest issues and property security during the evening
• Perform periodic walks of the property to ensure everything is in order
• Follow all hotel safety and emergency procedures

Job Classification:

Hotel, Motel, and Resort Desk Clerks Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

$14.05 to $15.00 per Hour Depending on Experience Job Requirements

Experience Required:

 None

Education Required:

High School Diploma/GED

Minimum Age:

N/A Gender:

N/A