Front Desk Clerk

Moderate math and calculator skills, physical ability to stand for a long period of time, write legibly, grasp, carry and lift up to 40 pounds, hearing and visual acuity to inspect and monitor front desk and lobby, good verbal and listening skills to communicate with guests, high school education(or equivalent) preferred.

• Use the 10/5 rule when a guest approaches. At 10 feet: Smile. At 5 feet: Greet
• Complete guest transactions, balance accounting reports, process reservations and credit cards, and prepare direct billings.
• Handle cash, make change and balance cash drawer using your cashier report.
• Maintain guest room key security by following proper procedures, checking ID, and issuing keys for proper length of stay.
• Report all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
• Promptly answer the telephone using professional courtesy when receiving or transferring calls. . General knowledge of how to navigate a computer system.
• Maintain clean, neat professional appearance of the front desk and lobby area.
• Respond to guest complaints and concerns by assessing the situation and extending assistance to resolve the issue promptly.
• Wash, dry, and fold laundry.
• Operate fax machine and distribute incoming faxes to guests promptly.
• Train new desk clerks when needed.
• Assist guests in an emergency situation.

. Must be receptive to constructive feedback . Be respectful to guests and coworkers . Be able to resolve disputes using affective conflict resolution to preserve professional relationships and maintain productivity and reduce emotional cost for all parties

Job Type:

Part-time Pay:

$10.00 - $12.00 per hour

Benefits:

Employee discount Health insurance Paid time off

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person