Front Desk Clerk 7-3/3-11

Responsible for taking care of guest requests at front desk/reception

Responsibility:

Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service Using computer system for most functions, select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested Check guests out of the hotel in accordance with procedures; make change and post charges to guest accounts, using standards of service Maintain a balanced bank assigned from the hotel, handling cash and credit transactions with detail and accuracy Quote and be familiar with room and rate availability for current and future dates Accept reservations, changes and cancellations, as needed Work closely with the Housekeeping staff to coordinate the efficient handling of guest requests and room availability Follow up on guest requests. Handle and resolve guest problems or complaints, using standards of service Answer phones according to service standards and within 3 rings Complete key packets and vouchers, and to modify registration cards Reconcile transactions at the close of the shift and cash out. Have thorough knowledge of hotel facilities, hours of operation and special service codes Handle hotel emergency procedures and situations with maturity and professionalism Perform tasks and projects as delegated by the Front Office Manager Other duties and responsibilities as assigned The service professional may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description Maintain a safe work environment for co-workers and a safe hotel for guests Qualifications, Job knowledge,

Experience, Skills, Abilities :

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Previous front office or hotel experience preferred Ability to work with computers; prefer previous PMS experience, MS office experience Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests The ability to understand the tasks performed by a telephone operator, a reservation agent, and a housekeeper. Ability to handle cash and credit transactions Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers Ability to multi task and handle stress in busy periods

Job Types:

Full-time, Part-time Pay:

$13.75 - $15.00 per hour

Education:

High school or equivalent (Preferred)

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person