Front Desk Concierge

Front Desk Concierge Holisma Healthcare | Battle Ground, WA | Part-Time • 24 hrs/week

ABOUT HOLISMA

Holisma Healthcare is a naturopathic medicine clinic in Battle Ground, WA, founded by Dr. Mikailah Grover, ND. We focus on preventing and treating chronic disease through holistic, root-cause care. We are a small, growing practice committed to accessible, patient-centered medicine.

THE ROLE

Part-time Front Desk Concierge. Approximately 24 hours per week across 3 days. Primary focus is patient experience and clinic operations, with secondary responsibilities in marketing support. This role has a growth path toward full-time as the practice expands.

RESPONSIBILITIES

Patient Communication Answer calls, return voicemails, and respond to texts and patient portal messages in Jane App Handle new patient inquiries: explain services warmly and guide them through booking Send appointment reminders and follow up on no-shows and cancellations with care, not pressure Redirect all clinical questions to Dr. Grover — you're the filter, not the clinician Scheduling & Intake Manage the appointment calendar in

Jane App:

booking, rescheduling, and maintaining accuracy Send intake forms prior to appointments and follow up on incomplete submissions Confirm every appointment is fully prepped: forms complete, room ready, Dr. Grover informed Payments & Billing Collect payment at checkout via card processing (we're a cash-pay practice) Generate and send superbills for patients submitting to insurance or HSA/FSA independently Follow up on outstanding balances with professionalism and empathy Office Operations Maintain the waiting area and front desk: tidy, stocked, and presentable — because the space patients walk into sets the tone for their healing Manage light supply ordering: track inventory, place orders, receive deliveries Handle incoming mail, packages, and faxes Handle routine operational decisions independently — use good judgment, solve what you can, and loop Dr. Grover in only when it truly requires her attention Marketing & Brand Support (~25%) Design and schedule social media posts in Canva using direction and content from Dr. Grover Build and send email campaigns in Mailchimp Respond to DMs, comments, and Google reviews — be the warm voice of the brand online Bring your own eye and ideas — this isn't a copy-paste role, it's a grow-into-it role

QUALIFICATIONS

Required Warm, professional manner with patients in person and by phone Comfortable with anxious or unwell patients; able to remain calm and grounded Strong follow-through and attention to detail Able to work independently and manage priorities without frequent direction Clear written and verbal communication Genuine interest in holistic health and naturopathic medicine Preferred Experience in a medical, wellness, or patient-facing environment Proficiency with Jane App or comparable EHR/scheduling software Experience with Canva, Instagram, and Mailchimp Comfortable learning new software independently

COMPENSATION AND SCHEDULE

Pay:

$22/hour

Schedule:

3 days/week, approximately 8 hours per day

Location:

In-office, Battle Ground, WA Start date: Within 2 to 4 weeks of interview

BENEFITS

Up to $100/month supplement allowance at partner apothecary Up to $500/year toward professional development courses (mutually agreed upon) Growth path toward full-time and expanded responsibilities

HOW TO APPLY

Send the following to DrGrover@Holismahealthcare.

com:

Resume Brief note: why this role, why Holisma, and why now

Optional:

link to an Instagram account, mood board, or creative work sample Applications are reviewed personally. Qualified candidates will be contacted within one week. Holisma Healthcare is an equal opportunity employer.

Pay:

From $22.00 per hour

Benefits:

Employee discount Flexible spending account Professional development assistance

Education:

High school or equivalent (Required)

Experience:

front desk: 1 year (Required)

Language:

English (Required)

Work Location:

In person