Front Desk Concierge

Front Desk Concierge 4.5 4.5 out of 5 stars 2200 West Laurel Avenue, Rogers, AR 72758 $14.00

• $14.50 an hour
• Full-time The Aspenwood Company
• Village on the Park Rogers 95 reviews $14.00
• $14.50 an hour
• Full-time The Aspenwood Company has opportunities for a full time Concierge associate at our Village on the Park Rogers location an Independent Living, Assisted Living, and Memory Care senior community.

Pay Range:

$14.00/hr.

• $14.

50/hr.

Full Time:

Monday

• Friday | 8:00 a.m.
• 3:00 p.

m. Must be available to work weekends and holidays as needed The concierge is responsible for establishing first impressions by being a welcoming face and source of information for residents, families, prospective residents, guest and employees. The concierge must be professional, friendly, focused, detail oriented, and promptly responsive to requests. Must desire to work with seniors and have a tolerance for behaviors associated with dementia and other aging processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Monitors all incoming public traffic and assists with questions. Receives guests and others in a courteous, polite and warm manner. Ambassador of first impressions by maintaining cleanliness and orderliness of common areas and all other areas visible to the public. Respond to the needs of residents, families, prospective residents, vendors and visitors by providing immediate and courteous assistance. Provides key support to the sales and marketing team by effectively managing inquiries by following the company's marketing strategy and training. Receive and follow concierge schedule/instructions from supervisor and as outlined in established policies and procedures. Assists with guest and employee meal ticket sales and other service requests. Operate paging/telephone system as required. Answer telephone, determine nature of call and relay information or route call as appropriate. Assist with maintenance orders either on paper or through an electronic maintenance order system. Monitor emergency calls, doors, and fire alarms and respond in accordance with established policies and procedures. Monitors Independent Living daily resident check-in per policy if applicable. May drive residents to their doctor appointments or events. Assist with scheduling job applicant interviews for department heads. Track incoming/outgoing residents and guests. Member of the community's emergency response team. Maintains a professional appearance and good personal hygiene per company policies. Ability to stand for long periods of time Ability to work in various environments Can lift up to 40 lbs Climb stairs, lifts, or ladders occasionally during shifts Assists with special projects or tasks. Responsible for detecting any suspicious behavior and preventing vandalism, thefts or other criminal behavior. A security officer must be well-trained in surveillance and dealing with perpetrators. The ideal candidate will inspire respect and authority as well as possess a high level of observation. The goal is to help the community in maintaining excellent working conditions by keeping our facilities safe and problem-fre Other duties as assigned.

MINIMUM REQUIREMENTS

High School diploma or GED required Prior customer service experience, front desk and telephone experience preferred. Valid Texas Driver's License is required. Excellent communication and customer service skills. Strong problem-solving skills, good judgement and attention to detail Understanding of HIPAA requirements Proficient in PC skills including Microsoft Office, Word and some Excel The Aspenwood Company considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment with The Aspenwood Company are conditioned on completing and passing a background and drug test, participating in mandatory vaccine programs (e.g., Covid-19, Flu), participating in testing requirements (e.g. Covid-19, TB) and using designated PPE when required.

EOE/M/F/D/VDuties:

• Greet and welcome guests in a friendly and professional manner
• Answer phone calls and direct them to the appropriate department or individual
• Provide information to guests about hotel amenities, services, and local attractions
• Check-in and check-out guests, ensuring accurate billing and payment processing
• Assist with guest requests and resolve any issues or complaints promptly
• Maintain a clean and organized front desk area
• Coordinate with other hotel departments to ensure smooth operations
• Assist with administrative tasks such as filing, data entry, and document preparation

Requirements:

• Previous experience in a customer service role is preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficient in using Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work well under pressure and handle difficult situations with professionalism
• Attention to detail and accuracy in handling guest information
• Knowledge of hotel reservation systems is a plus

EOE/M/F/D/V

Job Type:

Full-time Pay:

$14.00

• $14.

50 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person