Front Desk / Customer Service Rep - Print Shop

Overview Join our dynamic print shop team as a Front Desk / Customer Service Representative, where you'll be the welcoming face and vital support hub for our busy operation. This energetic role combines front desk management, customer support, and administrative duties to ensure smooth daily operations. You will be the first point of contact for clients and visitors, providing exceptional service while managing multiple responsibilities with enthusiasm and professionalism. This paid position offers an exciting opportunity to develop your office management skills in a fast-paced environment dedicated to quality and customer satisfaction. Responsibilities Greet clients, visitors, and vendors warmly, creating a positive first impression of our print shop. Manage multi-line phone systems efficiently, directing calls accurately and professionally while providing excellent customer support. Handle data entry tasks such as order processing, file organization, and record keeping using computer literacy tools like Microsoft Office and Google Workspace. Assist with office management duties including filing, proofreading documents, calendar management, and general clerical support. Support bookkeeping activities by using QuickBooks for invoicing, tracking payments, and maintaining financial records. Coordinate print job orders by communicating clearly with clients and internal teams to ensure timely completion. Maintain a tidy front desk area and organize office supplies to promote an efficient workspace. Skills Proven experience at a front desk or in customer service roles with excellent phone etiquette. Typing 50-60 WPM Strong organizational skills with the ability to multitask effectively in a busy environment. Bilingual abilities are highly valued to assist a diverse client base. Proficiency in computer skills including Microsoft Office (Word, Excel), Google Workspace, data entry, proofreading, and basic bookkeeping with QuickBooks. Familiarity with office management tasks such as filing, calendar management, time management, and clerical support. Experience with office equipment such as multi-line phones and printers is preferred. Demonstrated ability to provide outstanding customer support while maintaining professionalism under pressure. This role is ideal for motivated individuals eager to grow their administrative expertise within a lively print shop setting. We value energetic team players who are committed to delivering top-tier service every day!

Pay:

$20.00 - $27.98 per hour

Benefits:

401(k) Health insurance Life insurance Paid time off

Work Location:

In person