Front Desk/ Receptionist

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Benefits/Perks Competitive Hourly Pay Fun and Energetic Environment Discount on Products and Services Paid Holidays Health Insurance/ Vision Job Summary We are seeking a friendly, organized, and dependable Front Desk Receptionist / Patient Coordinator to join our optometry practice. This role is essential to creating a welcoming and positive patient experience from check-in to check-out. The ideal candidate will be responsible for greeting patients, scheduling appointments, answering phones, handling insurance verifications, assisting with billing, and checking patients out after their visits. We are looking for someone who is professional, detail-oriented, comfortable multitasking, and confident communicating with patients both in person and over the phone. Responsibilities Greet and welcome patients in a professional and friendly manner Answer incoming phone calls and assist patients with scheduling appointments Make outbound calls to confirm appointments and help generate bookings Verify vision and medical insurance eligibility and benefits Assist with billing, payments, and collecting balances Check patients in and out efficiently Maintain accurate patient records and update information as needed Coordinate communication between patients, doctors, and staff Maintain a clean, organized, and welcoming front desk area Provide excellent customer service and ensure a positive patient experience Qualifications Previous front desk, receptionist, medical office, or customer service experience preferred Experience with insurance verification and billing is a plus Strong communication and interpersonal skills Professional appearance and positive attitude Comfortable using computers, scheduling systems, and office software Excellent multitasking and organizational abilities Ability to work in a fast-paced environment Reliable, punctual, and team-oriented