Call Center Representative I

I. POSITION SUMMARY

Responds to member-consumer inquiries, satisfies their complaints and completes all tasks related to the receiving, adjusting and correcting of member-consumer accounts in conformance with approved accounting practices and procedures.

II. REPORTING RELATIONSHIPS A.

Reports to: Call Center Manager and Call Center Team Leader

III. MAJOR RESPONSIBILITIES A.

Responds to consumer inquiries and/or solves problems in both English and Spanish languages. Codes all incoming calls. B. Prepares a variety of reports which require investigation, verification, classification, recording and/or reconciliation of data. C. Received member consumer requests for connections, disconnections, reconnections or new services and trouble calls. D. Completes paperwork on terminated accounts. E. Receives service orders and forwards to appropriate department for actions. F. Responds to member-consumer inquiries, satisfies their complaints and, if unable to do so, refers them to the proper person(s). G. Observes all safety rules. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities required of personnel so classified. The Call Center Representative I shall be required to perform any other duties assigned in order to fulfill the objective of the cooperative.

IV. EXTERNAL RELATIONSHIPS A.

Member-Consumers:

Communicates with concerning accounts and to explain the services offered, rates, policies, procedures and benefits to which a cooperative member-consumer is entitled. B.

General Public:

Maintains good relations in all contacts with the general public.

Required Skills Equipment Operated:

Position utilizes telephone equipment, computer terminals, calculators and other standard office equipment in the completion of duties.

Abilities and Skills:

Must be able to perform the activities as listed in the position description. Activities are performed at a computer terminal and desk. Sitting for long periods are normally used in carrying out-the assigned duties. A clear speaking voice and good telephone skills are required.

Working Conditions:

Office environment. Some irregular hours including nights, weekends, and holidays may be required.

Required Experience Job Knowledge, Training and Experience:

A good knowledge of English grammar is required to communicate policies and other information to member-consumers. Position is required to perform a variety of mathematical calculations in the completion of duties. Job knowledge is normally acquired through the completion of commercial courses leading to a high school diploma or equivalent. Must have an excellent knowledge of billing, collection and record processing procedures. One to three years as a Consumer Service Representative is required. Bilingual (English and Spanish) is required. Must have a pleasant tone of voice and expression. Also, genuinely care for member/consumers. All work will be on the telephone and will require telephone etiquette. After an offer of employment has been made, a physical is required which will include both drug and alcohol testing.

DEADLINE TO APPLY

FRIDAY, MAY 29, 2026, BY 11:59PM Magic Valley Electric Cooperative is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individual's sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation.