Front Desk Receptionist

Front Desk Receptionist Marcellus Medical Group Marcellus, NY Job Details Full-time $19 - $21 an hour 5 hours ago Benefits Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Collaborate with healthcare professionals Record keeping Patient flow optimization Maintaining an organized workspace Guest relations Insurance verification Electronic health records (EHR) management Financial transaction processing Phone communication Customer service Maintaining patient confidentiality Greeting customers Filing Clinic experience Customer inquiry handling Medical scheduling Administrative experience High school diploma or GED Medical administrative support Medical records Data entry Organizational skills Patient interaction Clerical experience Phone call management Patient charting Clean workspace maintenance Managing patient records Care coordination Communication skills Entry level

Full Job Description Job Posting:

Front Desk Staff - Healthcare Clinic specializing in psychiatry and primary care.

Position:

Medical Assistant/Front Desk Staff Location:

Marcellus, New York Type:

Full-Time Salary:

Competitive, based on experience

About Us:

We are a leading health clinic specializing in innovative treatments, including Ketamine and Transcranial Magnetic Stimulation (TMS) therapy, and concierge medicine. Our mission is to provide compassionate, comprehensive care to our patients, helping them achieve optimal mental health and well-being. We are seeking a dedicated and professional staff member to join our team and support our clinic's operations.

Key Responsibilities:

Greet and welcome patients and visitors with a warm, friendly demeanor. Manage the clinic's front desk, including answering phone calls, responding to emails, and handling patient inquiries. Schedule and confirm patient appointments, ensuring optimal use of clinic resources. Maintain patient records and ensure all information is up-to-date and accurate. Coordinate with clinical staff to ensure smooth patient flow and efficient operation of the clinic. Process patient check-ins and check-outs, including collecting payments and verifying insurance information. Assist with administrative tasks such as filing, data entry, and office organization. Provide patients with information about our services, including Ketamine and TMS therapy, primary care, and answer any questions they may have. Maintain a clean, organized, and welcoming front desk and waiting area. Uphold patient confidentiality and adhere to all clinic policies and procedures. Be coverage for other staff members

Qualifications:

High school diploma or equivalent required Previous experience in a front desk or customer service role, preferably in a medical or mental health setting. Excellent interpersonal and communication skills, with the ability to interact effectively and professionally with patients, families, and healthcare professionals. Strong organizational skills and attention to detail. Proficiency in using electronic medical record (EMR) systems and standard office software. Ability to handle sensitive information with discretion and maintain patient confidentiality. Empathy, patience, and a genuine interest in mental health and overall wellness.

Benefits:

Competitive salary with opportunities for advancement. Comprehensive health, dental, and vision insurance. Paid time off. Supportive and collaborative work environment.

Job Type:

Full-time Pay:

$19.00 - $21.00 per hour

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Marcellus, NY 13108 (Required)

Work Location:

In person