Front Desk Staff

A Hotel Front Desk Agent is responsible for welcoming guests, handling check-ins and check-outs, answering questions, managing reservations, and providing excellent customer service to ensure a positive guest experience. Key Responsibilities Greet guests in a friendly and professional manner Check guests in and out of the hotel Handle room reservations, cancellations, and modifications Answer phone calls, emails, and guest inquiries Process payments and maintain accurate billing records Provide information about hotel services, amenities, and local attractions Coordinate with housekeeping and maintenance staff Resolve guest complaints or concerns quickly and professionally Maintain front desk cleanliness and organization Follow hotel policies and safety procedures Required Skills & Qualifications High school diploma or equivalent Good communication and customer service skills Basic computer knowledge and hotel booking software experience Ability to multitask and work under pressure Professional appearance and positive attitude Flexible schedule, including weekends and holidays Previous hotel or hospitality experience preferred Working Conditions Standing for long periods Shift work including nights, weekends, and holidays Fast-paced hospitality environment

Pay:

From $13.00 per hour

Work Location:

In person