Front Desk Supervisor

Front Desk Supervisor 3.0 3.0 out of 5 stars Franklin, KY 42135 The Mint Gaming Hall Kentucky Downs 35 reviews

BIG BENEFITS OF WORKING AT THE MINT

Weekly Pay Up to $2,000 in bonuses your first year Competitive Medical, Dental, and Vision Insurance Fully paid Company Life Insurance 401K with Company Match FSA/HSA We have BIG FUN!

JOB SUMMARY

Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Answers telephones. Understand Bonvoy & The Mint Gaming rewards programs. The Front Desk Manager identifies opportunities for guest service improvement and guest recovery when necessary.

JOB RESPONSIBILITIES

Assists staff with expediting problem payments. Follow up with guest regarding satisfaction with guest-related issues Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room key. Set up accurate accounts for each guest upon check-in. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate a guest with reservations. Block rooms in the computer and identify designated requirements and requests. Coordinate with Housekeeping to track readiness for rooms for check-in. Review shift logs and daily memo books and document pertinent information. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications. Assist in training and motivating Team Members to serve as a role model and first point of contact Ensure successful set up of DLZ & training for team & new hires- Assist with training/mentoring of new Team Members as requested. Ensure adherence to quality expectations. Understand Bonvoy and The Mint Gaming Hall rewards programs. To provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset. The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner. The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions. Maintain regular attendance at scheduled shift and staff meetings Maintain professionalism and a friendly and approachable demeanor throughout the shift.

EDUCATION AND EXPERIENCE

Previous supervisor or management experience. Experience with Marriott Systems preferred. High school diploma or general equivalency diploma (GED) preferred. Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy. Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled. Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction. Must be 21 years of age or older. Must pass any and all required background checks. The Mint Gaming Hall is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristics protected by state or federal law.