Front Office Lead - Dental Office Experience Required

Three Rivers Endodontics (3RE) is seeking an experienced, motivated, and service-driven Front Office Lead to support the training, development, and day-to-day performance of our front office teams across all locations. This role is ideal for a strong front office professional who thrives in a fast-paced, patient-centered environment and is passionate about building high-performing teams. This position works closely with front office staff, the revenue cycle team, practice leadership, and executive leadership to ensure a consistent, high-quality patient experience and adherence to 3RE standards across all offices.

Schedule:

Full-time, 5 days per week

Primary Location:

Moon Township (with travel to all 3RE locations as needed) Key Responsibilities Patient Experience & Front Desk Operations Greet and check in patients with professionalism and warmth Schedule and confirm appointments efficiently across multiple providers and locations Verify dental insurance and ensure accurate patient information Collect, post, and reconcile patient payments Training & Team Development Lead onboarding and training for all new front office team members Develop, maintain, and continuously improve front office training manuals and resources Serve as a day-to-day resource and mentor for front office staff Conduct regular check-ins and facilitate monthly and ad hoc team meetings Operational Consistency & Leadership Travel to all office locations to provide coverage, coaching, and training Ensure front office processes are executed consistently in alignment with 3RE standards Partner with leadership to identify opportunities for process improvement and team development Qualifications Prior experience in a dental or specialty dental office required Strong understanding of: Dental insurance verification Front office financial workflows Experience developing training materials and leading team training initiatives Proficiency in Microsoft Office Experience with dental practice management systems preferred (Open Dental a plus) Excellent communication, organizational, and leadership skills Positive, team-oriented attitude with a willingness to learn and grow Compensation & Benefits Three Rivers Endodontics offers a competitive compensation package commensurate with experience, including: Medical, dental, and vision insurance 401(k) with company support Paid time off Additional benefits and growth opportunities within a rapidly expanding organization

Job Type:

Full-time Pay:

$25.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

dental office: 5 years (Required)

Leadership:

1 year (Required)

Work Location:

In person