Front Office Manager

We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. The Guest Services Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

Manage and lead a team of guest service agents, including all scheduling, required Marriott training, and performance evaluations Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, groups, and special requests Ensure that tasks are completed efficiently and to the Marriott standards, including maintaining a clean and organized lobby area and adhering to safety protocols Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns Monitor and maintain inventory levels, including ordering and restocking as needed Complete daily financial and operational tasks, such as reconciling the register and completing shift reports ... and Other duties as assigned

Qualifications:

Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry Strong leadership and communication skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and property management systems Hours concentrated in afternoons and evenings includes some weekends as business dictates - Flexibility to work as needed to manage their team and the front office of this 120 All-Suite Marriott hotel

Perks:

Competitive salary Paid time off Medical, dental, and vision insurance 401(k) retirement plan (US only), Employer RRSP match (Canada only) Marriott Employee Discounts Positive and supportive work environment