Front Office Manager

Job Overview We are seeking a dynamic and energetic Hotel Front Office Manager to lead the front desk operations and deliver exceptional guest experiences. In this pivotal role, you will oversee daily front office activities, ensure smooth check-in and check-out processes, and foster a welcoming environment for all guests. Your leadership will drive customer service excellence, streamline hotel operations, and uphold the highest standards of hospitality. If you thrive in a fast-paced setting and possess a passion for guest relations, this opportunity is perfect for you to make a meaningful impact in the hospitality industry. Responsibilities Manage the front desk team to deliver outstanding guest services with professionalism and enthusiasm. Oversee check-in and check-out procedures, ensuring accuracy and efficiency. Handle guest inquiries, requests, and complaints promptly to guarantee satisfaction. Coordinate with housekeeping, maintenance, and other departments to ensure seamless hotel operations. Supervise night audit procedures, including balancing accounts and preparing financial reports. Maintain accurate records of reservations, guest information, and billing details using multi-line phone systems. Uphold phone etiquette standards and ensure all communication reflects the hotel's welcoming atmosphere. Train staff on hospitality management best practices, including guest services and hotel policies. Foster a positive team environment that encourages collaboration and continuous improvement. Requirements Proven experience in hotel management or front desk operations within a resort or hospitality setting. Strong background in customer service, guest relations, and hospitality management principles. Multilingual or bilingual skills are highly desirable to serve diverse guests effectively. Familiarity with night audit procedures, multi-line phone systems, and front desk technology. Excellent communication skills with an emphasis on phone etiquette and professional demeanor. Ability to manage multiple priorities efficiently while maintaining attention to detail. Previous experience in hotel experience roles such as guest services or front desk is preferred. Join us to lead our front office team with energy and professionalism! Your dedication will help create memorable experiences for our guests while advancing your career in hospitality management.

Pay:

$22.00 - $25.00 per hour

Benefits:

Paid time off

Work Location:

In person