Front Office Representative

Position Summary:

The Front Office Representative plays a vital role in ensuring efficient clinic operations and a positive patient experience. This role is responsible for providing exceptional customer service and administrative support in a high-volume family practice setting. This role involves greeting patients, managing appointments, and ensuring smooth front-desk operations while adhering to healthcare regulations and maintaining patient confidentiality.

Essential Functions:

Greet all patients and visitors in a professional and friendly manner. Answer and route phone calls, take accurate messages, and provide essential information to callers professionally. Schedule, reschedule, and cancel patient appointments in accordance with operational standards and document appropriately. Assists with verifying the patient's status, whether new or existing. Inform patients of clinic policies (e.g., no-shows, bringing all medications to each visit, insurance cards, etc.), obtain a contact telephone number, and verify insurance if applicable. Verify insurance coverage and collect co-pays and payments, if applicable. Inform nurses of any unusual or unusual situations that require their attention, as noted in the admission information. Prints all faxes needing signatures and directs them to the appropriate area. Serves as a backup for anyone in the front office when needed. Maintain cleanliness and organization of the front desk area. Release prescriptions to authorized individuals after obtaining the required signatures. Keep the supervisor informed of any issues or concerns that require attention. Adhering to HIPAA guidelines. Arrive at the office on time and ready to work. Adhere to company policies. Works when scheduled and complies with the company's attendance policy. Perform other duties as assigned.

Requirements:

High School education or GED equivalent. Must be able to pass a background check and drug test. Strong communication and interpersonal skills. Working knowledge of general office duties. Ability to handle multiple tasks in a fast-paced environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Detail-oriented with strong organizational skills. Ability to maintain professionalism and confidentiality. Must have reliable transportation. Ability to maintain confidentiality and thorough knowledge of HIPAA policies and procedures. Ability to work independently, as part of a team, and maintain a positive attitude. Must be able to read, write, and communicate in English effectively.

Physical Requirements/Working Conditions:

Typical business office environment. This role requires prolonged periods of sitting at a desk while working on a computer, as well as frequent standing and walking to assist patients and manage administrative tasks. It also involves occasional lifting of up to 20 pounds, as well as bending, stooping, and reaching to retrieve and file documents. Clear hearing and speech are essential for effective communication with patients and staff. Vision adequate to perform essential functions, such as reading telephone displays/computer terminals, for extended periods. Elberta Family Practice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Benefits include employer-paid BCBS medical coverage for employee-only coverage, paid vacation, and paid holidays.

Pay:

$33,000.00 - $39,500.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person