(FT) Student Services Specialist

This position is open to current internal employees only Serves as a point of contact for current and new students, prospective students, parents, and the community. Main duties are to initiate and facilitate the enrollment process from the completion of the admission application through registration. Assists with admission applications and all student documents including transcripts and chargeback requests Serves current and potential students with the enrollment process by providing front counter customer service, chatbot, text messaging, email, phone, and virtual support Provides consumer information on a one-to-one basis regarding financial aid eligibility and verification requirements, program information Provides initial Self-Service support by assisting new students with course selection and registration Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems Provides student support for online accounts (i.e. Self-Service, Buccaneer e-mail, etc.) Ensure that placement scores (e.g. SAT/ACT or multiple measure scores) are submitted and recorded Responds to requests and refers students to institutional resources including but not limited to EOF, SSS and CFA Provides support with scanning documentation and linking of all incoming student records Assists and supports as needed, with arrangements for outreach and Recruitment to attend internal/external events Provides support for events on and off campus (i.e. high school visits, college fairs, open houses, etc.) Performs general office duties (process mail, maintain inventory of office supplies and recruitment materials) Performs related duties as assigned

Education:

Associate's degree or in the process of achieving

Experience:

Experience in a higher education setting preferred

Competencies and Skills:

Strong customer/student service skills. Ability to work independently and make sound decisions. Strong interpersonal, organizational, and communication skills. Proficient computer literacy including proficiency in Microsoft Office products and CRMs Knowledge of Ellucian's Colleague and Recruit CRMs a plus Bilingual in Spanish a plus

Terms of Employment:

This position may require flexible scheduling to include occasional evenings and weekends and duties at any Atlantic Cape location.