Fulfillment & Warehouse Operations Manager Company:

Prime Tools Location:

New Hampshire |

On-Site Job Type:

Full-Time Compensation:

$60,000-75,000, based on experience, with performance-based bonus opportunities About Prime Tools Prime Tools is a rapidly growing e-commerce company specializing in tools, hardware, and related products. Our business operates across multiple online sales channels, including high-volume live-commerce operations. We currently ship over 35,000 packages per month and have an ambitious goal of scaling to over 100,000 packages per month within the next 12 months. To support this growth, we're seeking an experienced Fulfillment & Warehouse Operations Manager to lead our warehouse team, oversee daily fulfillment operations, and develop the systems and processes needed to support our expanding business. This is an opportunity to take ownership of a critical department within a fast-growing company and play a direct role in scaling a high-volume e-commerce fulfillment operation. Key ResponsibilitiesWarehouse Operations & Fulfillment Oversee daily warehouse operations, including receiving, inventory organization, picking, packing, and shipping. Manage fulfillment operations currently exceeding 35,000 packages monthly, with a focus on building capacity for 100,000+ packages per month. Ensure customer orders are processed accurately, efficiently, and within required shipping deadlines. Coordinate daily fulfillment priorities based on order volume, staffing, and shipping requirements. Prevent shipping backlogs through proactive planning, staffing, and workflow management. Improve warehouse layouts, product flow, and fulfillment processes to maximize operational efficiency. Maintain accuracy with inventory levels and ensure we are never overselling/missing inventory. Develop scalable procedures that support continued increases in order volume. Team Leadership & Management Lead and manage warehouse employees, including picking, packing, shipping, and receiving personnel. Establish clear daily goals, productivity expectations, and accountability standards. Manage employee schedules, attendance, training, and performance. Identify staffing requirements and assist with recruiting, onboarding, and developing warehouse personnel. Foster a positive, professional, and results-driven workplace. Develop team leaders and delegate responsibilities as the operation grows. Ensure team members follow established procedures and quality standards. Inventory Management & Quality Control Oversee inventory receiving, organization, storage, and movement throughout the warehouse. Coordinate closely with purchasing and inventory management to ensure products are processed and available for fulfillment. Maintain accurate inventory records and investigate discrepancies. Implement processes to minimize shipping errors, missing items, damaged products, and inventory losses. Conduct regular inventory audits and quality-control checks. Continuously improve order accuracy and overall customer satisfaction. Operational Efficiency & Growth Identify bottlenecks and implement solutions to improve fulfillment speed and accuracy. Monitor operational performance, labor productivity, shipping accuracy, and order turnaround times. Develop processes and staffing plans capable of supporting substantial increases in shipping volume. Evaluate opportunities for warehouse technology, equipment, and automation. Collaborate with company ownership and other departments on operational improvements. Provide regular updates on department performance, challenges, and improvement initiatives. Take ownership of day-to-day operational problems and implement practical, effective solutions. Qualifications Required Previous experience managing warehouse, distribution, logistics, or e-commerce fulfillment operations. Demonstrated ability to lead employees and manage multiple warehouse functions. Strong leadership, communication, organizational, and problem-solving skills. Experience improving workflows, productivity, and operational efficiency. Ability to work effectively in a fast-paced, high-volume environment. Proficiency with warehouse software, inventory systems, shipping platforms, and basic spreadsheets. Strong attention to detail and commitment to operational accuracy. Ability to work independently, prioritize responsibilities, and take initiative. Preferred 3+ years of warehouse or fulfillment operations experience. 2+ years of management or supervisory experience. Experience managing high-volume direct-to-consumer or e-commerce fulfillment operations. Experience scaling warehouse teams, processes, or shipping capacity. Familiarity with warehouse management systems and inventory-control procedures. Proven success improving shipping accuracy, fulfillment speed, or labor productivity. The Ideal Candidate We're looking for a proactive, dependable leader who takes ownership of their responsibilities and brings a solutions-oriented approach to management.

The ideal candidate:

Leads by example and earns the respect of their team. Takes initiative without requiring constant oversight. Communicates challenges professionally while proactively recommending solutions. Understands the importance of balancing productivity, accuracy, and labor costs. Holds themselves and their team accountable for performance. Is highly organized and can effectively manage changing priorities. Is comfortable working in a rapidly growing business where processes continually evolve. Can think strategically about long-term growth while remaining involved in daily operations. Why Join Prime Tools?

Significant Growth:

Join a company shipping over 35,000 packages monthly, with plans to exceed 100,000 per month within the next year.

Leadership Opportunity:

Take ownership of a critical department and make a meaningful impact on business performance.

Career Advancement:

Opportunity for increased responsibility and leadership growth as operations expand.

Direct Impact:

Work closely with ownership and management to shape operational processes and improvements.

Performance Incentives:

Competitive compensation with opportunities for performance-based bonuses.

Fast-Paced Environment:

Join an entrepreneurial company where initiative, efficiency, and results are valued. How to Apply Please submit your resume and a brief overview of your relevant warehouse or fulfillment management experience. We encourage applicants to highlight previous team sizes managed, monthly order volumes handled, and examples of operational improvements they have implemented. We're looking for someone who wants more than just a warehouse management position — we want a leader who is excited to help build and scale a high-volume fulfillment operation.

Pay:

$60,000.00 - $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person